I bought an Xbox gift card on Oxxo and when I tried to redeem it told me that it was...

Espero el siguiente articulo te sirva:

https://support.microsoft.com/es-mx/help/10604/microsoft-account-redeem-gift-card-or-code

You could try contacting Oxxo support and see if they will do anything about that issue.

Hola, compré una tarjeta de regalo xbox de 200 en un oxxo y se me cobro, al querer canjear me dice que no esta activado el código, no cuento con el ticket pero la compra ya ha Sido realizada.

Incluso fui al oxxo y ya aparecia pagada la tarjeta, debo esperar las 24 horas o como solicitar ub código válido espero y me den una respuesta, gracias.

[Translate by Mod]

Hello, I bought an xbox gift card of 200 in an oxxo and I am charged, when I want to redeem it tells me that the code is not activated, I do not have the ticket but the purchase has already been made.

I even went to the oxxo and already appeared to have paid the card, I must wait 24 hours or as request ub valid code I hope and give me an answer, thank you.

If you cant make it work after 24 hours id try to go back to the store for a refund

I already tried that. I've contacted a Microsoft support agent and he told me to go to contact an Xbox agent because the gift cards in the redeem section are handled by Xbox.

I bought an xbox 12 month gold live card from them as a gift for my kid. When we tried to redeem the code it said it was already redeemed. It took me a couple of months to get them to refund me. I will not purchase from them again.