I bought a Xbox Live Gold for 12 month and I can't use it

DeficientTwo583 · Nov 24, 2015

I bought a Xbox Live Gold for 12 month and when I try to redeem I receive the message: Something went wrong! and some nasty characters

XBOS1005

65e54aca-4563-401e-82fd-5ef35e8d48e5

2015/11/24 - 15:17:47 UTC

Please help me to solve this problem!

:)

LegitBence · Nov 24, 2015

Xbox Live Gold

I'm using an Xbox One S and I have bought a 12 months Xbox Live Gold key. I have activated it, but I can't use it.. I can't invite friends to party, can't play with them.. please help!

omar_ · Nov 24, 2015

1 year Xbox Live Gold - $36

xbox live 12 months gold subscription card gold pl eu us for 33$ (PL/EU/US)
Xbox Live - Buy 12 Months GOLD Subscription Card (Global)

M3tal Daz3 · Nov 24, 2015

I would suggest you to contact xbox live support to check the status of your profile and your subscriptions.

support.xbox.com/.../contact-us

onyxishere · Oct 31, 2018

Sorry to hear it. The code you posted may mean a region issue. Which country do you live in and which country is your gamertag set for? Where did you purchase the membership from?

If the membership is for a different country then it will not work as they are region locked.

FearedNightmare

If I understand correctly you bought a 65$ Xbox Gift card and tried to purchase Xbox Live Gold with it but it asked for your creditcard instead?

Unfortunately you can't purchase Xbox Live gold using gift card, you'll need to either buy Xbox Live Gold cards which come in 1-3-6-12 months (promotional ones can have an extra month or 2) or you'll need to purchase it using a creditcard.

XxShiv4xX

i have the same problem... i bought xbox Live gold 12 months... Gold is active, i can download the game with gold, but i Can't stay in party chat, says that i don't have the gold, but is not true cause is active... support don't have me a solution...

ThomasRoss4

Without sounding rude did you not read the post , I never bought the ultimate pass I bought 12 Months Xbox Gold Live

CanineSphere144

Also having problems. I have 12 month Xbox live gold showing in subscription but can't access games with gold..

jwarren1

What if I don't want it to convert? I bought my son 12 months of Xbox Live Gold, and that's what we want (he doesn't want only 4 months of Live Ultimate)

I bought a Xbox Live Gold for 12 month and I can't use it