I bought a new phone and my mcpe world's and texture packs are gone

Minecraft on Xbox One X.

Following the recent update to version 1.14, ALL of my son's purchased content (texture packs, maps, skins) has disappeared. All of his worlds are present, so clearly he is signed-in appropriately.

This is clearly unacceptable - does anyone know what is going on?

Same thing happened to my account 😥😥 all my skins, packs, and add on worlds I bought from the shop are gone, just not my other saved worlds

so texture packs are locked to the account to which they were bought.

the fact you dont see them when creating a new map worries me, because you should see ALL texture packs even those you dont own.

if this was happening to me and i knew that my gamertag bought those textures, i would uninstall the game and the plugins and reinstall.

I have 2 accounts on my xbox. if i use my 2nd account and my first is not signed in.. i get the warning "you do not own this texture pack, you can demo it but will be unable to save", again.. i still see all the texture packs on the create menu.

let me knwo if this fixes it. =)

the question is if you create a new world using this texture pack will it still be available

after the end of october

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you

In Minecraft, your friends can't join a world that has a texture pack that they do not have installed. If you have a texture pack installed on your world, your friends will need to have the same texture pack installed for them to join and see the world with the same textures.

Hi there, and thank you for reaching out. My name is Aileen, and I am an Independent Advisor here to give you guidance. Before we begin, could you let me know if you're using the Bedrock Edition of Minecraft on your PS5?

From what you’ve described, it sounds like your behavior pack (animations) is loading, but the resource pack (textures) isn’t applying properly when re-enabled. This is a common hiccup when switching packs around—especially on console where file handling is more limited.

Here are a few things you can try to get both the animations and texture pack working together again:

1. Double-check the order of your packs. In Minecraft’s world settings (before loading into the world):

Go to Add-Ons > Resource Packs

Make sure both the animation and texture packs are active

If both are there, try moving the texture pack to the top of the list

This can force Minecraft to prioritize the textures over the base ones.

2. Check for pack dependencies. Some texture packs depend on specific behavior packs or must be activated together in a certain order.

If “actions and stuff” is a combined pack, it may need to be applied as a bundle—not separately. Try:

Removing both packs completely from the world

Re-adding them by first activating the resource pack, then the behavior pack

3. Try creating a new test world. Sometimes an old world can bug out and refuse to apply packs even when they’re enabled.

Create a new world

Activate both the animation and texture pack from scratch

See if both work in the new environment

If it works there, your old world might have a corrupt pack reference.

4. Pack limitations on PlayStation. Some third-party packs or custom bundles aren’t fully supported or might partially fail on PlayStation, even if animations load. If this is a marketplace pack, it should work—but if it’s a custom or imported one, console limits may block parts of it.

Let me know if it’s from the Minecraft Marketplace or something manually imported via another method.

Once I know more about the version and where you got the pack, I can help narrow it down even more.