I bought a headset with detachable microphone for Xbox one

Sometimes I turn off audio when playing games with people so I can talk to my wife freely about whatever is going on. Then I turn off my Xbox and forget I set audio to off. Have you checked to make sure you don't have audio set to off? Also I would check
to make sure the headset is compatible and that you've gone to the manufacturers website for any additional downloads needed. My headset needed an entire app downloaded before it could work properly.

Also under the system tab, click on settings and go to display & sound. Check your volume and audio output. In volume, check the chat mixer setting and party chat output (headset).

Sorry to hear about the issues with your headset. With the headset plugged into your controller, go to the system menu. You should see an audio option where you can adjust the mixer of the headset. If the mixer settings are all good, make sure all of
your devices are updated, the microphone is properly attached to the headset, and try power cycling your Xbox. Hold the power button down for at least 8 seconds or until the Xbox turns off. Unplug the Xbox power cord for at least 10 seconds. Turn everything
back on and check your headset. Let us know if this fixes the issue.

Salutations! Have you tried cleaning the audio jack that the headset plugs into, and if your microphone happens to have the ability to detach from the headset, have you cleaned that one too?

Hi there!

Are you plugging the headset into the console with a digital cable or into the TV with an AV cable?

Could you send us photos of the wiring setup and audio settings on the console?

We will be here to help troubleshoot!

Hey Mister Getafix,

The headset itself plugs directly into the Xbox One wireless controller via the MixAmp M80 that comes supplied with the headset.

At the moment I'll supply list of troubleshooting steps I have done in addition to the original post.

-through Skype on Xbox

-recording voice message

-alternated between all settings within sound

-reset upnp through router

-disconnected kinect

-disabled all wireless devices surrounding (to rule out interference)

-tested in 2 different models of controller

-detached microphone from headset (Astro A40 Gen 2, microphone is detachable by design)

detaching the microphone suggested to me that the issue may have been due to the microphone but after plugging this in and testing using both my phone and PC, sound recorded perfectly.

I have also been working with Xbox Support on this issue, currently they're sending out a replacement controller.

I have connected the headset using the official xbox one stereo adapter and 3.5mm TRRS jack and this works no problem, appears to be the MixAmp which has been replaced a few times with persistent issue.

Personally I think it is an issue with the firmware updates on the controller, if there is anything else you can think of trying. (I have a while until the controller exchange is made, I plan to use this controller without an update to confirm).