I bought a gift for a friend in another country and they cannot play it and I cannot refund it

unfortunately that is correct for a region lock you need to contact support directly to sort this problem out

All game codes and membership codes

Along with gifted games are region locked

Gifted games do come with this warning this is to prevent fraud since people openly give out their passwords for "free" games this prevents people from monatizing the stolen acounts or to steal money from your account into theirs

It is hoped you dont share accross borders

Support doesnt have the power you will just have to reply to the emajl that denied it

Your only other option for gifting is find an etailer jn his region

Just dont goto shaddy websites

Gifting through Xbox is region locked. So you cannot send a gift to a friend in another country. You would have to purchase it from another retailer for that country.

Sorry about that! Your friend will need to be the one that handles this, since it is their purchase. Unfortunately, game content cannot be given as a gift when one user is in a different country from another. They can

request a refund and see about another way of gifting you the content.

Hi Jackson,

You cannot redeem the code/gift since it is from a from a different country/region. Your friend can try to contact support for a refund.