I bought a gift card with reward points on Xbox. Why would I get a code that isn't for Xbox.

Hi there Phillip, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

If you received the code from a reward different from the one you claimed, it will be necessary for you to communicate directly with the Microsoft Rewards Support team so that they can assist you. They are the only ones who have the ability to help with this type of issue as they manage the Microsoft Rewards program and ensure its proper functioning.

You can reach out to them through the following link:

https://rewards.bing.com/support

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players. This means we do not have access to any accounts or information about other users.

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.

What alphanumeric code? I'm trying to buy a gift card with reward points not use a gift card. I can't get a gift card because it won't accept the reward points. I shouldn't need a phone number when I'm purchasing on my console. I can buy games on the store okay using my credit card without messing about with phone numbers and emails.

I've tried buying the gift card on this site on my phone but it won't process the mobile phone number I enter. I've even tried my 2nd mobile.

I have £10 of reward points but xbox won't accept them. Why can't Microsoft just send a gift card code to my email? This isn't an uncommon problem, thousands are experiencing this nonsense.

At this stage, I think I may as well sell my xbox and stick with Nintendo.

With Microsoft Rewards points you just go to their redemption page and redeem the points for either an Xbox gift card or a Live card (it's not possible to purchase gold using currency from gift cards through Xbox) and a code will be emailed to you. If you
need further assistance, you would need to contact customer support for the Microsoft Rewards program via their redemption page. They are not the same as the Xbox Rewards program.

If you have enough Microsoft reward points, then you need to redeem the reward points for Xbox/Microsoft Gift Cards on the redeem page of Microsoft rewards. Then once the gift card codes have been emailed to you, then you can redeem those gift card codes on https://account.microsoft.com/billing/redeem Once you have enough money from the Xbox Gift Cards, you can then purchase Minecraft from the Microsoft Store or Xbox Store (depending on which version you want).

this has nothing to do with Xbox.... this is the "Rewards" tab that I do everyday to collect points for gift cards. Why was that suspended?