I bought a gamer tag change and it didn’t change is this a glitch if not I want my money back

Hello Waylon,

Thank you for posting in Microsoft Community.

We understand you are having issues with changing your gamertag. It's possible that there was a glitch in the system that prevented the change from going through. However, before we proceed with a refund, let's try a few troubleshooting steps to see if we can resolve the issue.



First, make sure that you're signed in to your Xbox account on the console or device where you want to change your gamertag. Then, try changing your gamertag again using a different web browser or on the Xbox App.
If that doesn't work, you may submit a refund request for the charge by going to Request a refund for digital games | Xbox Support. After submitting the refund request, you will get an email from the Refund Team within 72hours for the update.

You may also contact Xbox Live Support for further assistance. You can reach them on this link: Contact us | Xbox Support. Click on "Contact Us" to chat with Live Support or request a callback.

I hope this helps! Feel free to ask back any questions and concern. Have a great day!



Sincerely,



Microsoft Community Moderator

can take up to 72 hours to change.

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. If it has not changed immediately, it may change in the next few hours, taking up to 72 hours in some cases.

You can try to log out of your account and log in again to see if it is updated, if not you will have to wait for time.

*Thank you in advance for contacting the community, I hope this can help you.

I want to change my gamer tag for free. I’ve never changed it. However when I try it tried to take money off me

I want to change the gamer tag, but it asks me for money, it's the first time