I bought a game on Xbox store but I can't install it on my Xbox 360 E.

Discus and support I bought a game on Xbox store but I can't install it on my Xbox 360 E. in XBoX Games and Apps to solve the problem; I purchased Watch Dogs from my notebook on Xbox website, but when I search for it on my console the option to buy appears, without an option to install... Discussion in 'XBoX Games and Apps' started by Batista2712, Jun 20, 2021.

  1. Batista2712
    Batista2712 Guest

    I bought a game on Xbox store but I can't install it on my Xbox 360 E.


    I purchased Watch Dogs from my notebook on Xbox website, but when I search for it on my console the option to buy appears, without an option to install it.

    I tried to turn off and turn on the console, sign out and sign in of my Xbox account, remove and re-add my Xbox profile, and finally I tried to install it from the website, in the "install on my devices" option. When I choose this option, this message appears: "It looks like you don't have an applicable device linked to your Microsoft account. To install, sign in to a device with your Microsoft account." I manually linked my console to my microsoft account with the serial number. But nothing changed.

    I don't know what I can do.

    :)
     
    Batista2712, Jun 20, 2021
    #1
  2. StuartATrueRed Win User

    I bought a game on Xbox store but I can't install it on my Xbox 360 E.

    You might have accidentally purchased the Xbox One version of the Game. You should get a refund and purchase the game straight from the Xbox 360.
  3. JayMan1130 Win User

    destiny start up problems

    1 it's a xbox 360.

    2 destiny is an online game, you can't do anything with it offline.

    3, I installed from the disk that I bought and it still wants me to d/l from the store.
  4. LynxObservateur Win User

    Jeux indisponible[Translation-games unavailable]

    I did uninstall it when the free weekend was over. It was with Steam, has it saved my success progress. XBOX store says I bought the game, but I can't install it.
  5. DapperBowtie Win User

    Rocksmith 2014 - DLC Issue with Song Packs

    I have the rs1 game on 360, and bought the disc import tool on 360 when I bought rs2014. Now, on the Xbox one, when I start the game it asked if I wanted to import the rs1 songs, and then when I chose yes, it said I already owned the pack, and to find it
    in my games and apps. The issue on this came up because I only have a few of the rs1 games installed on the Xbox one, after the first attempt to install. Do you have any suggestions to get the import tool to kick back in? I cant get the songs individually.
    I , only with the import tool, but the import tool can't be reinstalled as far as I can tell. It also can't be found out in the store. Only inside rs2014.
  6. MissEdi Win User

    Can't install game I bought off store

    Thanks for the update on that, devilchef1.

    We'd recommend trying a soft factory reset of the console to see if this will resolve the issue. The

    Reset Console to factory defaults
    guide can help you get started with this process. When following these steps, we'd recommend choosing the option to: "Reset and keep my games and apps" so that you do not have to reinstall your games and apps on the console.

    However, if you would like to discuss any refund options for this game purchase, then we'd recommend reaching out to the
    Xbox Support Chat Team since they would have the proper tools to look into your account directly.
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I bought a game on Xbox store but I can't install it on my Xbox 360 E.

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