I bought a game on the XBOX store (PC) and its not showing up in the library

Discus and support I bought a game on the XBOX store (PC) and its not showing up in the library in XBoX Games and Apps to solve the problem; I just purchased cities skylines mayors edition from the xbox store on my pc. The payment has been confirmed and the moneys out of my account but the... Discussion in 'XBoX Games and Apps' started by trekasocks, Apr 15, 2022.

  1. trekasocks
    trekasocks Guest

    I bought a game on the XBOX store (PC) and its not showing up in the library


    I just purchased cities skylines mayors edition from the xbox store on my pc. The payment has been confirmed and the moneys out of my account but the game isn't in the library.

    Any help would be appreciated since it was an expensive game.

    :)
     
    trekasocks, Apr 15, 2022
    #1
  2. HomegrownSilky Win User

    I bought a game on the XBOX store (PC) and its not showing up in the library

    Are you certain that you purchased the Windows PC version and not the console version?
  3. Ricardo Lechuga Win User

    I bought a game on the XBOX store (PC) and its not showing up in the library

    Hi Trekasocks! My name is Ricardo an independent advisor ready to help you with this situation!

    Please confirm here that you the payment went trough on your account

    https://account.microsoft.com/billing/orders

    If you just made the purchase:

    If it doesn't appear but you just made the purchase, sometimes can take a up to 24 hours to appear in the account

    If during the process you got an error message, but the money was taken from the account, the money will return automatically to your payment method

    If the purchase was a a long time ago:

    If it doesn't appear in the order history it means that the purchase was on a different Microsoft account, you need to find the account that made the purchase to access the purchase and log with that account on the Microsoft store app and the Xbox app
  4. Suiiiiii Suiiiiii Win User

    Can't download sonic unleashed

    I just bought sonic unleashed from the Xbox store website on pc and it doesn't show up on my library on the xbox app. Do I need a console to get it or what?
    GG ggbjbjj
  5. ArminatorX Win User

    Minecraft Windows 10 Edition?

    Are you sure you bought the Windows 10 Edition from the Windows 10 store app and not the Java Edition from the Mojang website?

    If you are signed in with the account you bought the game with, open the Windows 10 store app on your PC, and click on the three dots menu in the upper right corner of the Store app.

    There check your library. If you bought the game with that account, it will show up there.
  6. Smwutches Win User

    If you have a game on your account that you got digitally using a Redeem Code, when you uninstall it where do you find it to install it again?

    If you're on console it would be in your library in Games and Apps as ready to install.

    On PC, it would be in your library in the Microsoft Store app or Xbox app.

    You should also just be able to look the game up in the store and it'll show that you already on it and can install it from there.
Thema:

I bought a game on the XBOX store (PC) and its not showing up in the library

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