I bought a game on my old account which got hacked, made a new account and now it won't let...

Discus and support I bought a game on my old account which got hacked, made a new account and now it won't let... in XBoX Games and Apps to solve the problem; Unsure what I need to do to sort this as I'm unable to log back into my old account, have I lost the ability to play my games unless I buy them again?... Discussion in 'XBoX Games and Apps' started by KyeH00, Sep 4, 2023.

  1. KyeH00
    KyeH00 Guest

    I bought a game on my old account which got hacked, made a new account and now it won't let...


    Unsure what I need to do to sort this as I'm unable to log back into my old account, have I lost the ability to play my games unless I buy them again?

    :)
     
    KyeH00, Sep 4, 2023
    #1
  2. Brady Austin 25 Win User

    Looks like you already own this, hope you're enjoying it

    I already made the purchase once, but my epic games account got hacked and I made a new one, and now I want to buy it again and I can't
  3. EzequielNeves19 Win User

    I bought a game on my old account which got hacked, made a new account and now it won't let me play the game, it says the person who purchased the game needs to sign in.

    Hi, my name is Ezequiel and thank you for your question and for reaching out. Hello KyeH00 how are you?

    Most likely the person who hacked your account removed your console from your old account.

    I recommend that you fill out this form so that you can recover your account.

    https://account.live.com/acsr
  4. Frank W West Win User

    status code: 80190864

    Hi, um. My account has apparently been suspended due to this, billing thing. The account my old payment was on has been cancelled and I've set up a new account and put my details on it and made purchases using it but now it is still using my old payment
    account but it won't let me! PLEASE HELP! I CAN'T USE MY XBOX!
  5. QcBowsJuelzQc Win User

    Cancel old Xbox live account

    I have created a new Xbox live gold account. I would like to cancel the one that I am using now but I made ​​hack my e-mail from my old account so I can longer connect to my old account to delete my membership so what can I do?
  6. Malecite na Win User

    Minecraft username is gone

    I have one outlook account, one account I buy games on, one account I log into my damn computer with, which is this one, I can still see all my other games I've bought like Forza horizon 3 but Minecraft ****I don't know why you won't listen when I say my Mojang isn't linked to my Microsoft now, it's just not there, wants new skin and username, I have not swapped accounts I have not made a new account
Thema:

I bought a game on my old account which got hacked, made a new account and now it won't let...

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