I bought a game on a different account and I’m trying to play on a new account

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good afternoon

The games are always on the account, check your order history if the games are really on this account
https://account.microsoft.com/billing/orders/

Hi,

if you bought the game on a different account you can't play the game if you bought on the account your trying to play on you should be able to download the game if you bought it digitally

It could be failed attempt wait 24 hrs that way the account can be authentication process. It worked for me, if not try customer support.

I check the status and logged in again. It didn’t work.

Please check the server status on the xbox official website. It might just turn out to be a server issue. The link in this discriptin will take you to it the link as Stated: www.Microsoft.com/status this will take you to the status page. Have good day!