I bought a game from the Microsoft store on my PC and it says I own it but I can not play...

Hi Janette!

What exactly is the game you’re referring to?

Kindly check your order history on https://account.microsoft.com/billing/orders and click on the game link there. Please provide me here the link of the game from the store for me to check it.

If its not specifically listed as the PC version of the game on the Microsoft store app, then no. Because I own games on console that I haven't installed/bought on PC that says I own that version the game on the PC. Whereas some of the puzzle games I like
that I own on console don't say I own them on PC as they are two different ports.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

If you have purchased a game on your Xbox using gift cards and the Microsoft store is still showing that the game needs to be purchased again, it could be an issue with the game's license or your Xbox account.

We need to verify if your transaction for the game is successful by signing in at https://account.microsoft.com/billing/orders. If it's successful and is showing as "Completed", it means you have a license for the game.

Kindly try signing out of your account on your device, restarting your device, and then signing back in.

Only play anywhere games bought from xbox store or microsoft store on PC can be used on both console and pc. Games bought from steam can't.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly validate the transaction for the game first. Please sign in to https://account.microsoft.com/billing/orders and locate your order for Sea Of Thieves. It should be visible as "redeemed" or "completed".

Once you have located the transaction, kindly sign out both on your Microsoft Store App and Xbox App then restart your PC before signing back in. Make sure that you will sign in under the account where the game was redeemed.