I bought a game by mistake

Discus and support I bought a game by mistake in XBoX on Consoles to solve the problem; Hello, I'm Raphael Maragno. I bought an xbox one s, and I activated my 14 days of live gold, and after that I downloaded the free games of ONE, and... Discussion in 'XBoX on Consoles' started by Krown Big Boss, Dec 10, 2017.

  1. Krown Big Boss
    Krown Big Boss Guest

    I bought a game by mistake


    Hello, I'm Raphael Maragno. I bought an xbox one s, and I activated my 14 days of live gold, and after that I downloaded the free games of ONE, and after that, when I went to download the free game of XBOX 360 of the month Child
    of Eden me I was charged € 19.99 on my credit card. Will this amount be charged or will it be free? Please help me, I did not want to buy the game, I did not want a refund, but another game of the same value. Thank you

    :)
     
    Krown Big Boss, Dec 10, 2017
    #1
  2. Novavixen
    Novavixen Guest
    Bought a game by mistake

    Problem fixed with the chat, they exeptionaly refund me !

    Thanks for your help everyone !

    (subject can be closed)
     
    Novavixen, Dec 10, 2017
    #2
  3. Novavixen
    Novavixen Guest
    Bought a game by mistake

    Hi !

    Thank for your answer.

    I've no option to be refund in my purchase history I bought a game by mistake :(

    i'm trying to contact them by twitter (and tomorrow by phone cause it's actually closed...)

    What a bad start on this platform... first time i'm going on... hope it will can be fixed.

    Thx again anyway I bought a game by mistake :)
     
    Novavixen, Dec 10, 2017
    #3
  4. Smwutches
    Smwutches Guest

    I bought a game by mistake

    You would need a full paid subscription in order to download the 360 games with gold games. Trials do not actually change your account status to gold. One games require a subscription in order to keep the games for free so they work a little differently.
    For a refund/exchange, you would need to contact support and speak to billing. Contact Us | Xbox Support
     
    Smwutches, Dec 10, 2017
    #4
  5. Smwutches Win User

    I bought a game by mistake

    You would need a full paid subscription in order to download the 360 games with gold games. Trials do not actually change your account status to gold. One games require a subscription in order to keep the games for free so they work a little differently.
    For a refund/exchange, you would need to contact support and speak to billing. http://support.xbox.com/contact-us
  6. Novavixen Win User

    Bought a game by mistake

    Problem fixed with the chat, they exeptionaly refund me !

    Thanks for your help everyone !

    (subject can be closed)
  7. Novavixen Win User

    Bought a game by mistake

    You can try checking http://commerce.microsoft.com to see if it will let you start a refund there. If not, you'll need to contact support and speak to billing.
    http://support.xbox.com/contact-us
    Hi !

    Thank for your answer.

    I've no option to be refund in my purchase history :(

    i'm trying to contact them by twitter (and tomorrow by phone cause it's actually closed...)

    What a bad start on this platform... first time i'm going on... hope it will can be fixed.

    Thx again anyway :)
  8. Smwutches Win User

    Bought a game by mistake

    You can try checking http://commerce.microsoft.com to see if it will let you start a refund there. If not, you'll need to contact support and speak to billing. http://support.xbox.com/contact-us
  9. Novavixen Win User

    Bought a game by mistake

    HI

    You should be able to complete this online if you use the Contact us link below and when prompted select the option to chat with Xbox Support and they should be able to help with this today.

    https://support.xbox.com/contact-us
    That's my prob, on your link i don't find where i've to go to open the "chat" (you are talking about chat online, or phone ?)
Thema:

I bought a game by mistake

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