I bought a game, but there is a problem

Where did you buy the season pass? If you bought it at the Microsoft Store (https://www.microsoft.com/store/p/Fallout-4-Season-Pass/C3SV7SXZB1VQ), it should
show up on your Xbox One. If you got a 5x5 code, you have to redeem the code (https://support.xbox.com/billing/prepaid-codes/redeem-prepaid-codes).

If it was a digital purchase and they didn't send a code to your email address then please try highlighting the game on the dashboard and press the start button. From there choose Manage Game then go to Ready to Install to see if any of the content from
the pass is listed.

Do you see the season pass on this page: https://account.microsoft.com/billing/orders

Where did you buy the season pass? If you bought it at the Microsoft Store (https://www.microsoft.com/store/p/Fallout-4-Season-Pass/C3SV7SXZB1VQ), it should
show up on your Xbox One. If you got a 5x5 code, you have to redeem the code (https://support.xbox.com/billing/prepaid-codes/redeem-prepaid-codes).

I bought it at the microsoft store on my laptop.

Hi there! This is Virginia O.

I understand that you are experiencing issues installing Subnutica.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Be guided that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

To set your expectations properly, all the completed purchases/orders on the account is saved to your Order history.

Kindly verify your game purchase to your account by checking your Order history here: https://account.microsoft.com > Order history.

Make sure that you are signed in to the correct Microsoft account that you us when you bought Subnutica.

Once you see the game there you should have the option to install the game because it is the games license that'll enable you to install and then play the game.

Thank you for your cooperation.