I bought a game, but it doesn't appear in my account

Hey there!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

Kindly try to download the game via Microsoft by signing your account where you have purchased the game here on this link:

https://www.xbox.com/en-US/games/store/hitman-w... (Console version)

https://www.xbox.com/en-us/games/store/hitman-w... (PC version)

There are various reasons why you are unable to see the games on Xbox app. One of which is that the games that will show on your Xbox app are the ones that are compatible with the PC version.

It is also possible that you have purchased the game console version instead of the PC one.

If you have purchased the PC version, you should be able to directly download the game from the link.

If you have purchased the console version and you only want to play the game on PC, the only best option you have is to request a refund and repurchase the PC version. You can request a refund for the game by signing your account on the refund webform link:

https://support.xbox.com/en-US/help/subscriptio...

After submitting the request, your refund will be accommodated within 72 hours.

Thank you for your time. I hope you have a great day!

To check and see what games you own, go to https://account.xbox.com/en-us/MyGames

This will show you the games your account has. If the game you're looking for is not your account its probably on the other account.

Also, Sleeping Dogs may have been one of the Games with Gold...so you may not have access to it if you don't have an active Xbox Live Gold sub.

No but I have the account that he bought the game and when I start the account he bought the game it appears Do you have this game or app? and on my friends account I can start the game on the account they bought them.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Select the Start button > Settings > Accounts , then find the Microsoft account you used to sign in to the Xbox app and select Remove. Restart your PC and then go back to the Xbox app and sign in with the Microsoft account you just removed.

Then try playing Minecraft again

Hi,

Everything for the home Xbox is set up correctly because they share and play other games which have been bought on my partner's/the home Xbox. The only game we have issue with is the siege because I bought it via my son's account. My partner doesn't want to play siege but if my son wants to play siege and my partner is using his Xbox/the home Xbox for another game, my son's account appears as if he doesn't own siege. If my partner isn't on his Xbox, my son can play siege.