I bought a game but i didnt get it!

Discus and support I bought a game but i didnt get it! in XBoX Games and Apps to solve the problem; Hello, I bought a game recently on the microsoft store. I checked and i bought it at the official microsoft store. It has been 20 hours but i still... Discussion in 'XBoX Games and Apps' started by Sander.6, Apr 3, 2021.

  1. Sander.6
    Sander.6 Guest

    I bought a game but i didnt get it!


    Hello,

    I bought a game recently on the microsoft store. I checked and i bought it at the official microsoft store.

    It has been 20 hours but i still can not find it in my owned games or in my order history.

    I paid via ideal and at my bank app it said that i paid and the money has been transfered.

    Any solutions to this?

    Thanks in advance

    :)
     
    Sander.6, Apr 3, 2021
    #1
  2. Sander.6 Win User

    I bought a game but i didnt get it!

    I have finnaly received the game

    Thanks for your answer
  3. Smwutches Win User

    I bought a game but i didnt get it!

    You'll want to contact support. There was an outage about this time yesterday so you may have purchased it during that time and something messed up on the servers. You can request a call back or chat with support at http://support.xbox.com/contact-us If you're not seeing those options, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works for me.
  4. Belle B Win User

    i bought minefcraft and didnt get it

    Hi Θοδωρής

    You would need to ensure that you're signed in on the Microsoft Store app using the same account that you used to buy the game.

    If you were, try signing out and signing in again on the Microsoft store app and click Library > Get Updates.
  5. waleedalharbi1 Win User

    I bought xbox game pass but i didnt get it

  6. Ricardo Lechuga Win User

    I bought xbox game pass but i didnt get it

Thema:

I bought a game but i didnt get it!

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