I bought a game but i didnt get it!

Sander.6 · Apr 3, 2021

Hello,

I bought a game recently on the microsoft store. I checked and i bought it at the official microsoft store.

It has been 20 hours but i still can not find it in my owned games or in my order history.

I paid via ideal and at my bank app it said that i paid and the money has been transfered.

Any solutions to this?

Thanks in advance

:)

Sander.6

I have finnaly received the game

Thanks for your answer

Smwutches

You'll want to contact support. There was an outage about this time yesterday so you may have purchased it during that time and something messed up on the servers. You can request a call back or chat with support at http://support.xbox.com/contact-us If you're not seeing those options, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works for me.

Belle B

Hi Θοδωρής

You would need to ensure that you're signed in on the Microsoft Store app using the same account that you used to buy the game.

If you were, try signing out and signing in again on the Microsoft store app and click Library > Get Updates.

waleedalharbi1

Hi ! My name is Ricardo an independent advisor ready to help you with this situation!

Please confirm here if the suscription is active

https://account.microsoft.com/services

if appears there please share a screenshot without sharing personal data

if it doesnt appear there, please look for the purchase here

https://account.microsoft.com/services

454545

Ricardo Lechuga

Hi Waleedalharbi1! My name is Ricardo an independent advisor ready to help you with this situation!

Please confirm here if the suscription is active

https://account.microsoft.com/services

if appears there please share a screenshot without sharing personal data

if it doesnt appear there, please look for the purchase here

https://account.microsoft.com/services

I bought a game but i didnt get it!