I bought a game but i didn't get it

Discus and support I bought a game but i didn't get it in XBoX Games and Apps to solve the problem; I bought star wars battlefront 2 for xbox one and it took the money from my bank account, but it didn't show up in my download order. So i checked my... Discussion in 'XBoX Games and Apps' started by piotrprokopiuk, Jan 20, 2020.

  1. I bought a game but i didn't get it


    I bought star wars battlefront 2 for xbox one and it took the money from my bank account, but it didn't show up in my download order. So i checked my order history but when i selected the order it said: 'Status Unknown'. And now i don't have the money
    AND the game

    :)
     
    piotrprokopiuk, Jan 20, 2020
    #1
  2. NaZoooom Win User

    I bought a game but i didn't get it

    Hi piotrprokopiuk,

    When you visit the Xbox Store page for Battlefront 2, do you see an option to download it? It is worth taking a gander as the account page may be delayed in updating.
  3. Dérek Augusto Win User

    Didn't get something I bought

    Hello!

    My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

    wardenjackson, Let's confirm your purchase here:

    https://account.microsoft.com/billing/orders/

    See if your order is listed here. Make sure you are using the email that made the purchase (DO NOT send the email here, it is not allowed)

    Open it, and see what is in the Status. If it is completed, or another word

    And to provide you with the best procedure I need you to tell me exactly what your platform would be please

    I remain at your disposal if you have any further questions.
  4. Dérek Augusto Win User

    Didn't get something I bought

    Alright, let's try this here then

    Press and hold the power button on your Xbox for 10 seconds, wait for it to turn off. Unplug it. Now wait 1 minute before turning it on.

    Configuration>Network>Advanced Settings>DNS Settings>Manual>Primary 1.1.1.1 and Secondary 1.0.0.1

    Press the Xbox button to open the dashboard.

    Select System > Settings > System > Console Information

    Select Reset Console.

    Restore and keep my games and apps.

    Rest assured, you won't miss games or saves

    When asking to pull settings from an old xbox, put no

    You will have to log in your accounts again, that's all

    Open the panel by pressing the Xbox button in the center of the controller.

    Scroll right on the panel to the System area.

    Select Settings.

    Select Network.

    Select Network Settings.

    Select NAT Test Type.

    Tell me what appears on this test, please
  5. Fluke939 Win User

    didn't get what i bought

    definately take it back to walmart
  6. Honda Man 04 Win User

    didn't get what i bought

    Did the packaging appear to be factory sealed when you purchased it? If it wasn't , then my initial thought is that someone else had returned the wrong controller in the packaging that you received and then the store just resold it without checking the
    item before restocking. Not that mistakes don't happen in manufacturing, but it would be a highly improbable situation that Microsoft made the mistake. The only thing that you can do to address this further is to contact the retailer and hope that they are
    willing to do the right thing and take care of your issue. How long ago did you purchase the controller? They may not want to be taking care of it if it is past the allowable return date. Best of luck in getting your issue resolved.
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I bought a game but i didn't get it

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