I bought a game but don't see it in my library

You are very welcome. Rest assured that the Xbox team are working very hard to fix any issues that you're experiencing in preview program because that's the purpose of the preview program to find error/bug and fix it before the public release.

Thanks for your patience and time here in the community. Take care!

Hi there!

First, let's confirm if the game was really purchased under the account you're using from the Microsoft Store and Xbox app.

Go to https://account.microsoft.com/billing/orders to check your game order if it says completed, check as well the account email address showing on that website if it matches to the email or account on your Microsoft Store. Then visit https://account.xbox.com/Profile if it shows your correct gamertag - the one you're using on the Xbox app.

If everything is correct, most likely it's an issue from the system since you're on Xbox Insider using PC Game Pass Preview.

I recommend that you submit a feedback regarding the issue to the Xbox team for them to investigate and fix it on their next update.

To submit feedback, click on the user icon in the top of the Xbox app and select Feedback from the dropdown. When reporting a problem in Feedback Hub, please use the default categories and include “#PCGPPreview” in your feedback summary."

Reference: https://www.reddit.com/r/xboxinsiders/comments/...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hello,

I have tried many troubleshooting steps which makes me believe that it's probably an issue with the Xbox Game Pass Preview.

I have submited a feedback just like you told me to do, hope it will get sorted out.

Thanks for helping!

I don't see the game in my library on the Microsoft store

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

First, we need to make sure that you're signed in under the correct Microsoft account where the game was purchased.

Please sign in to https://account.microsoft.com/billing/orders, from there locate the game order, it should be stated as "completed". If it's not showing from there please check all Microsoft accounts that you own.