I bought a game and now it won't let me play it.

Ash Cremeens · Feb 21, 2023

I bought hogwart's legacy, have been playing it since the day it came out and now today out of nowhere, after playing it for a few minutes it says " the person who bought this app needs to sign in" and I'm playing on the same profile I bought it on.

:)

Rostom L

Hi Ash!

Sorry to hear about the issue. Let's confirm from your account order history on https://account.microsoft.com/billing/orders/ if the game pre-order was completed. To make sure that you check the right account, visit https://account.xbox.com/Profile if it shows your correct Xbox account or gamertag.

UnafraidShip8

I bought and downloaded the game it worked just fine intell today and now it won't let me play it.

DIPDIP0TAT0CH1P

Make sure you are signed onto the account that redeemed the code.

Go to Accounts and check your purchase history to confirm you redeemed it on the correct account.

Caleb Poop

I bought the game n it still won't let me play in offline mode

StuartATrueRed

You will need to buy an official Microsoft Xbox hard drive with a capacity of 250GB or 320GB for the game to work. These are the only hard drives that Microsoft make for the Xbox 360. If you buy one lower than these, then you will be buying a fake or unofficial
hard drive, which will not work with GTA San Andreas.

I bought a game and now it won't let me play it.