I Bought a Game and It did not download and It tells me to buy it a again!!!

I bought Halo Wars off of the Market place today and it didn't download it gave me a error and told me to buy it again this happened to me once before with a modern warfare 2 map pack and I want a full refund or a download code to get the game again this
happened multiple times now and am not happy.

:)

 

I bought a game and it says i did not

So i went to buy Elder Scrolls Online because it was free to play weekend and it was on sale, But when i purchased it it still said to buy a copy. I already had it downloaded because it was a free to play weekend so not sure if it glitched it.

 

I bought a game and it says i did not

Hey Devo109! Did you purchase it with another account on the console? Double check and let me know!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Help,

First, let's see if you were actually charged for the game. Head over to Sign in to your Microsoft account and check your recent transactions to see if Halo Wars is listed. If so, check your

download history to see if Halo Wars is listed. If it is not on your download history, you were charged on the commerce site, and it is still prompting you to buy it, you will need to contact
Microsoft Phone Support as they are the only ones that can assist with billing/refund issues. Let us know your findings.

 

On top of what my colleague said sometimes the Marketplace is slow to register a purchase. Wait a few minutes and check again and it may show up as purchased.

 

I have never had this happen to me, but I can still attempt to help you solve this problem.

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If you used PayPal: Check your PayPal account for the transaction, it is
usually completed as soon as you make the payment. Also, you should
check here to see if
Microsoft marked it as completed, there will be a module for recent transactions. This shows if you have successfully completed the transaction.

If you used a credit card: Check your transaction history with your bank. Also, you should check here to see if Microsoft marked it as completed, there will be a module
for recent transactions. This shows if you have successfully completed the transaction.

If you used only your account balance:
Check your transaction history to see if it was processed

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If the transaction was not shown: If the transaction was not shown anywhere listed above, the payment was probably not completed properly, try and purchase it again.

If the transaction was shown: Contact the real Xbox staff at 800.469.9369 (toll-free) about the issue. Ambassadors nor generic Support can help solve this issue otherwise, as they have no access to your account. (I am an Ambassador myself)

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Good luck getting your game!

 

Thanks for all the Help and transaction was shown on my Xbox live account on the internet but not on my xbox so I just sent the download to my xbox and I got halo thanks for all the support it helped a lot!