I bought a game and I don't have it!

This was likely due to a service alert that was up effecting the ability to play downloaded games and apps. You should be able to use them now that the alert has lifted. If you continue to have this problem please post back.

Hi there! This is Virginia O.

I understand that you are experiencing installing a game.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Be guided that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Please check your Purchase history by going to your Xbox account's Order History at https://account.microsoft.com>; Order history and see if both games are listed as purchased. If Saints Row 1 is missing, it may not have been processed correctly.

And then verify the promotion details because a “Buy One Get One Free” deals have specific conditions, like needing to add both games to your cart. Check if the promotion was applied correctly.

Next is to restart your device and refresh your library. A quick restart can update your game library and make missing purchases appear.

Then redownload the game. To do this, go to the Microsoft Store or your Xbox game library and check if Saints Row 1 appears. If it does, you should be able to install it again.

Thank you for your cooperation.

I am sorry to hear about that! Glad I could help somehow. I suggest to still try checking via Minecraft page here https://www.minecraft.net/en-us/mojang-account-...

Check if you were able to Migrate your account before to Microsoft, if not yet try to see the link to check whether you can still migrate it today. I believe this should allow you to play the game after the migration but for more help, you can also try contacting Minecraft support on this page https://help.minecraft.net/hc/en-us to inquire if it is still possible to get your previous purchase.

I hope this additional information helps you somehow as I would really love to assist you in getting the game you paid for before. But since we are just fellow members here, we cannot check account order history from here hence why I suggested to inquire to Minecraft team as well before you decide to buy the game again.

I appreciate your patience and thank you as well!

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft game.

Based on your description, the error suggests that the system can't find the Minecraft game license on your Microsoft account.

Your Minecraft account must have migrated to the original Microsoft account email address where it was first created.

In order to fix this, you will need to find the Microsoft account where your Minecraft was migrated and where your Minecraft game license was purchased.

Kindly sign in to all of your Microsoft email accounts on account.microsoft.com > payment and billing > order history > select the date of range when you purchased your Minecraft game.

From there, check if you have any Minecraft transactions. If you have found the transactions, use the same Microsoft account to log in to Minecraft Launcher.

If you're unable to find the Minecraft game transaction, check your other Microsoft email accounts' order history.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

You're welcome and thanks for getting back here! It is actually not possible to have 2 gamertag on the same email address, meaning your gamertag "Dqrvin" is possibly associated on a different email address than the one you tried to access.

Do you remember having other email addresses you can try to sign in? It actually happens to mine as well, I have these email where the first part of the email is the same but domain is different like Outlook.com, Live.com, Gmail.com. If you can remember any other email addresses, it would help if you can try and access it on the page to see if that is the right account.

This link might help for further steps how you can retrieve your email address https://support.xbox.com/en-US/help/account-pro...