I bought a game and I apparently don't 'own' it.

Hello TheOldyMinecart,

Thank you for contacting the Xbox Support forums. I understand that you are receiving an error for Windjammers 2 even though you had purchased the game. Unfortunately, we are limited when it comes to viewing a users purchase history on the forums. If you're able, please contact us directly at Xbox Support - Contact Us so we may assist with the purchase.

As for the error, can you please confirm if you were attempting to make this purchase directly through your Xbox console or through a web browser on PC? Are you able to download the game as a Game Pass subscriber?

Looking forward to your response,

-Tali

Hi there! This is Virginia O.

I understand that you are experiencing installing a game.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Be guided that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Please check your Purchase history by going to your Xbox account's Order History at https://account.microsoft.com>; Order history and see if both games are listed as purchased. If Saints Row 1 is missing, it may not have been processed correctly.

And then verify the promotion details because a “Buy One Get One Free” deals have specific conditions, like needing to add both games to your cart. Check if the promotion was applied correctly.

Next is to restart your device and refresh your library. A quick restart can update your game library and make missing purchases appear.

Then redownload the game. To do this, go to the Microsoft Store or your Xbox game library and check if Saints Row 1 appears. If it does, you should be able to install it again.

Thank you for your cooperation.

This was likely due to a service alert that was up effecting the ability to play downloaded games and apps. You should be able to use them now that the alert has lifted. If you continue to have this problem please post back.

Are you sure you're on the account that purchased it and are not sharing the game from another account? Check this page to see if you have the purchase of the game on your account purchase history:

https://account.microsoft.com/billing/orders#/

Hey there H0G Master!

Sorry to hear that this issue is frustrating you.

Let's see if we can figure out what's going down.

Normally, if it's not recognizing certain aspects of your account like license/purchase history, the best course of action is to try and refresh your account on your console. Follow the steps here on

How to add or remove a Microsoft account on Xbox One to remove and then redownload your account from Xbox Live.

If that doesn't work, and your billing history shows that you did in fact purchase all the necessary content, then I would try what we call a soft reset.

It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts(asthey
will be removed) and have easy access to your internet network.

Also make sure that you select the option denoted reset and keep my games and apps.

Follow the steps here on
How to reset your console to factory defaults on Xbox One and let us know how that helps with the issue





Thanks