I bought a $40 currency but redeemed to the wrong account

Hey there Exotic Fluxx,

As Smwutches stated, you'll need to contact the chat/phone team for assistance with a billing issue like that. We're not able to assist with that type of issue on the forums unfortunately. Feel free to start a new post if you have any other support issues
though!

You would need to contact support to see if there is anything they can do. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Your issue is that you bought an out of region currency code

That's the problem.

Since you wanted to redeem the code you have to redeem it only on an UK account that's why they agent told you to do so

It's not ms fault you bought the wrong code

All currency codes a can only be redeemed and used on the region they were purchased in

Even if you move back to us account in 3 months the currency doesn't transfer between regions and the 3month limit is a hard limit

It isn't meant to be used just for using out of region codes but actual moves

You should've purchase the correct one

Your would sti have to buy a us currency code

The only reason why ms account wouldnt show up is if you are using it from the website or you redeemed the wrong currency card or onto the wrong account

Currency cards are region specific

Us cards won't work in canada or UK for example

You can check your balance and which currency you have at commerce.microsoft.com

Currency cannot be transfered over between regions

Hi there Jane,

Thanks for reaching out. I'm sorry to hear about the issue with redeeming the gift card on the wrong account.

What type of gift card was it? (Currency/Subscription)

Unfortunately, if the gift card is for Microsoft Currency you will not be able to transfer or refund. The funds will get attached to the account it was redeemed on.

Hope this helps.