I bought a $25 Xbox gift card and when I went to scratch the back off some of the letters...

Hello Gavin D! I'm Annanda and I'd be happy to help you with your question.

If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting:

https://support.xbox.com/contact-us/

Select Contact Us > Subscription & Billing > I cannot redeem a code > Explain the situation > Follow the procedure to contact support Via Live Chat or Phone.

When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

Note Please take a picture of the front and back of the card or take a picture of the receipt where the code is printed, so that support can verify the damage, as well.

If the code was purchased from another retailer, make sure to provide the same details when working with the retailer.

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

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Best Regards, Annanda.

On your gift card on the back use a penny to scratch off the back. Make sure not to break it to roughly but enter the letters on the back and you get your xbox money.

Xbox Gift Cards should have a scratch-away or peel-away line on the back to reveal the 25-character code. (If it's scratch-away, always use caution when scratching off the obscurer, as you don't want to damage the numbers underneath, or there's no real
way to recover the code)

Did you scratch off the code containing the gift card code? Could you try guessing which letter or number it could be? I used to do that back on the xbox 360 Microsoft point days.

I bought a 25$ gift card today and I accidentaly scratched off 2 numbers. I have tried to figure out the code on my own and i am having no luck. Can i get a new code or some help please?

thank you in advance