I bought 2 codes and they don't work

andresmendez5 · Jul 29, 2019

I have bought 2 code in g2a and they do not work and they are asking me to contact microsoft to request the time and date of the exchange of said code and I need to know how to contact a Microsoft agent to request such information

:)

andresmendez5

When I try to change the code it tells me that the code has already been redeemed

Lavindathar

The responsibility is on whoever you bought the code from.

At least if it is in Europe.

Anyway, that's what happens when you try to save pennies by buying off G2A. Microsoft wont help you (and nor should they tbh), and I very much doubt G2A will care as they always sell dodgy stuff.

McDaddyTree

Also to add to this if the code was bought with an invalid/stolen CC you can end up getting your account banned.

XBF Ruben D

Hello Andres,

Thank you for replying back. If you do not wish to request a callback, you can use the same link provided to Chat with someone online for further assistance.

Here is the link again to
Contact Support again.

Try this:

Log into Support.Xbox.com
Scroll down, Click on Contact Us
Step 1: Click on Billing and Accounts
Step 2 : Select See Other Options
Step 3 : Select Can't Redeem a Code
- Select – show Contact options
- Select - Chat with Xbox SupportIf you have any other questions please feel free to reply back letting us know. Thank you again for posting on Xbox Forums.

andresmendez5

I dont want call back I want to contact someone via email or a way of speaking through chat

I bought 2 codes and they don't work