I bought 1000 v-bucks in fortnite but never got them

darkmasterman45 · Aug 9, 2019

Last night i bought 1000 v-bucks and i never got them credited but i see it went through over my Microsoft account (Via Xbox store credit)

i would like to:

A. know where my money + v-bucks went.

B. get them or i would like a refund.

:)

Miku Sakuya

Check your history and make sure it's there if it's not in game tru contacting epic games support

XBF Diego M

Hi darkmasterman45,

I'm sorry to say that you will just need to wait for their response. Microsoft does not have access into your Epic Games Account, which is where the V-bucks would be applied by Epic Games once they receive transactions from all different platforms.

If you don't want to wait and just want a refund, you can try filling out a
Refund Request form and see if the refund department can provide one for this charge.

XBF Diego M

Hi darkmasterman45,

Thank you for posting on the Xbox forums.

Just to clarify, you purchased 1000 v-bucks but you say that credits were added to your Microsoft Account balance? Is this correct?

Do you see the completed purchase for 1000 v-bucks in your
Microsoft Account order history? What's the most recent order you see?

Did you purchase the credits through the Microsoft Store directly, or through the in-game shop?

Please provide more information so we can understand the situation with more clarity.

darkmasterman45

i already tried putting a support ticket in and its been a day with no answer from them

darkmasterman45

i bought the credits through the in game store but i believe this situation was caused by the severs going down just before i bought it. The answer is yes i do see that it has gone through my best guess is that fortnite/epic games did not get payment on
there end and have no history of such order but on my Microsoft account there is proof i did order it. If you need a picture i will send one :/

I bought 1000 v-bucks in fortnite but never got them