I am unable to use the access to content tab in privacy settings on xbox one

on my xbox one when i try to allow game demos it refuses to work, the xbox tells me to go to privacy & online safety settings and go to access content tab and uncheck (hide images and demos of mature rated games)

but when i go to the access to content tab the white box that is suppose to appear around the tabs is gone and will not allow me to press on any of the tabs

:)

 

I am unable to click on anything in the access to content tab in the privacy settings on xbox one

on my xbox one when i try to allow game demos it refuses to work, the xbox tells me to go to privacy & online safety settings and go to access content tab and uncheck (hide images and demos of mature rated games)

but when i go to the access content tab the white box that is suppose to appear around the tabs is gone and will not allow me to press on any of the tabs

 

I am unable to click on anything in the access to content tab in the privacy settings on xbox one

I tried doing it from the parent account, but the checkbox wasn't there anymore. It only appears on my account, not the parent one.

 

One of two things.

1: Your account is set to child like settings. This can be fixed by changing the settings from the preferences menu. Press menu -> Go to settings -> Go to preferences etc...

2: Your internet connection isn't fully stable and is set to restricted. This can be fixed by either changing it manually or securing your connection.

Honestly, its late and I don't really feel like responding properly to this post but seeing as how no one has helped you...meh.. Also, wrong section for support of this nature.