I am unable to submit a case review when i have 2 active Enforcement actions against my ...

Discus and support I am unable to submit a case review when i have 2 active Enforcement actions against my ... in XBoX on Consoles to solve the problem; I have 2 active Enforcement actions against me, one of them is a communication suspension which i didnt send any messages that use profanity or harass... Discussion in 'XBoX on Consoles' started by DeadlyChicken47, Oct 21, 2016.

  1. I am unable to submit a case review when i have 2 active Enforcement actions against my ...


    I have 2 active Enforcement actions against me, one of them is a communication suspension which i didnt send any messages that use profanity or harass others and received another after i had already received my communication ban that said i was harassing
    and threatening others. how is this possible if i was unable to send messages? All i want is to be able to submit a case review.

    :)
     
    DeadlyChicken47, Oct 21, 2016
    #1
  2. Lordtence
    Lordtence Guest
    Not able to submit a case review?

    Using my banned account "Tman1250", Im trying to submit a case review for my permenantly banned account. when I try to submit my case review it checks my eligibility and it always says "You must have an applicable active enforcement action." I've talked
    with support and have tried posting on other forums. please, I just want to submit a case review so that my unfairly banned account can be under the review it needs. dont understand how this is a problem.
     
    Lordtence, Oct 21, 2016
    #2
  3. Smwutches
    Smwutches Guest
    unable to do a case review about enforcement?

    You can only submit a case review on an active enforcement action. Since that suspension is over, you can not submit a review.
     
    Smwutches, Oct 21, 2016
    #3
  4. Furiouspm Win User

    I keep getting falsely banned

    I am unable to submit right now but the enforcement action is under review
  5. Smwutches Win User

    I would like to have my enforcement history cleared

    Enforcement actions are only cleared if you submit a case review while the suspension is active and the enforcement team lifts the suspension because they discovered it was in error. It is not possible to submit a review after the action is over.
  6. oOUTSIDERo62 Win User

    Avoid me - enforcement section not being used?

    I am posting the following on the off chance that you made some simple mistake in attempting to file a case review, please understand that I am in no way trying to say that you have.

    Who can submit a Case Review?

    Any Xbox Live member with an active enforcement action may submit a case for review through the account's Enforcement History, provided the enforcement meets the following requirements:

    The enforcement's duration is greater than 24 hours in length

    The enforcement was issued in the last 18 months

    You may only request a review of your own active enforcement actions, and must be signed in to the account that received the enforcement (or signed in to the parent account if a child account was suspended). Prior to submitting a Case Review, you may be
    prompted to complete a short questionnaire designed to gauge your understanding of the Code of Conduct. Failure to pass this questionnaire will temporarily prevent you from submitting a review, during which time we recommend familiarizing oneself with the
    Code of Conduct.

    Note: Currently, Xbox device bans are not eligible for Case Review.

    How do I submit a Case Review?

    Submitting a Case Review is easy, and can be accomplished in several steps:

    Sign in to enforcement.xbox.com with the account that received the enforcement action and select the large box with an orange hammer icon, or visit your Enforcement History.

    Find the enforcement action that you wish to have reviewed, and select Apply for Review.

    Read the Case Review Terms of Use and agree by clicking the checkbox and selecting Agree.

    If you are already eligible for a Case Review, select the green arrow icon. If you are not yet eligible, you will be presented with a short questionnaire. These questions help gauge your understanding of the Code of Conduct and associated policies. Upon
    successful completion of the questionnaire, select the green arrow icon.

    Provide any details (up to 500 characters) regarding the enforcement action that may help XBLPET conduct a more complete investigation. This may include context around the activity or content that received enforcement, information about your game activity,
    or any other facts that you believe are worth noting. When complete, select Submit.

    After submitting, an Xbox Live Policy & Enforcement agent will begin a thorough review of the enforcement action. This includes reviewing available data and re-examining evidence that contributed to the enforcement, taking into account any new details that
    you have provided.
  7. Smwutches Win User

    unable to do a case review about enforcement?

    You can only submit a case review on an active enforcement action. Since that suspension is over, you can not submit a review.
  8. eG x Thee Elf Win User

    Case Review not working.

    FCPCatalyst,

    You can only submit a Case Review when you've had an Enforcement action placed against you by the Xbox Live Enforcement team like an Account Ban, Communication Suspension, etc.. There is not currently a process in place to do a Case Review against your
    current reputation status.
Thema:

I am unable to submit a case review when i have 2 active Enforcement actions against my ...

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