I am unable to hear my game chat audio but I can hear party chat and game audio

Alright I just tried this and I still am unable to hear chat or game audio

I have the x12s i get game audio just fine and i can hear chat but chat is very low, also my game audio plays through the audio, so I have game audio then have chat with the echo of game audio, so i have 2 game audio sounds with a faint chat audio. anyone
know of a way to fix this, or atleast the audio echo of the game. I can turn my game audio all the way down and only have chat audio on but im still hearing game audio over chat, first time I used it for my xbox one all day I played with just chat audio and
didnt know because I hear both audios through my chat audio.

I can send an audio voice message using the new headset on his console and also hear one that's been sent to him .And also hear game audio , but when you join a party or create a party or game chat there is nothing?

I managed to get an adapter today, I have set it up, but I really struggle to hear in game chat, just seems that I can hear the game audio, but chat is really hard to hear. I have turned up the chat volume to full and game audio down as low as I can. The
chat doesn't seem to be adjusted by the volume control. I am using turtle beach X12

When i talk audio message i mean AUDIO MESSAGE NOT PARTY CHAT.

Party chat is not message.

And when i power on my console series x and previews xbox consoles(For example xbox one s) when i am at menu the audio messages work fine i can hear them normally but when i run any game(EXCEPT FOTZA HORIZON 5) any audio message send or receive i CAN'T listen it.