I am unable to click on anything in the access to content tab in the privacy settings on xbox ...

turbo spitter · Jun 28, 2014

on my xbox one when i try to allow game demos it refuses to work, the xbox tells me to go to privacy & online safety settings and go to access content tab and uncheck (hide images and demos of mature rated games)

but when i go to the access content tab the white box that is suppose to appear around the tabs is gone and will not allow me to press on any of the tabs

:)

Karch V Amadeo · Jun 28, 2014

I am unable to use the access to content tab in privacy settings on xbox one

One of two things.

1: Your account is set to child like settings. This can be fixed by changing the settings from the preferences menu. Press menu -> Go to settings -> Go to preferences etc...

2: Your internet connection isn't fully stable and is set to restricted. This can be fixed by either changing it manually or securing your connection.

Honestly, its late and I don't really feel like responding properly to this post but seeing as how no one has helped you...meh.. Also, wrong section for support of this nature.

turbo spitter · Jun 28, 2014

I am unable to use the access to content tab in privacy settings on xbox one

on my xbox one when i try to allow game demos it refuses to work, the xbox tells me to go to privacy & online safety settings and go to access content tab and uncheck (hide images and demos of mature rated games)

but when i go to the access to content tab the white box that is suppose to appear around the tabs is gone and will not allow me to press on any of the tabs

onyxishere · Jun 30, 2014

Are you underage? Do you have a parent account? If so, then your parent will need to access your settings from their account to change them.

IamWerthy · Dec 29, 2014

I tried doing it from the parent account, but the checkbox wasn't there anymore. It only appears on my account, not the parent one.

onyxishere · Oct 31, 2018

IamWerthy - this is an older thread. Can you please create a new one detailing your issue exactly for better assistance? Thank you.

onyxishere

IamWerthy - this is an older thread. Can you please create a new one detailing your issue exactly for better assistance? Thank you.

onyxishere

Are you underage? Do you have a parent account? If so, then your parent will need to access your settings from their account to change them.

IamWerthy

I tried doing it from the parent account, but the checkbox wasn't there anymore. It only appears on my account, not the parent one.

Karch V Amadeo

One of two things.

1: Your account is set to child like settings. This can be fixed by changing the settings from the preferences menu. Press menu -> Go to settings -> Go to preferences etc...

2: Your internet connection isn't fully stable and is set to restricted. This can be fixed by either changing it manually or securing your connection.

Honestly, its late and I don't really feel like responding properly to this post but seeing as how no one has helped you...meh.. Also, wrong section for support of this nature.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Just a friendly reminder though that there are multiple reports in regards to the same issue, I myself am experiencing it. This can be an intermittent issue however, there are no official announcements yet from Microsoft which means that we may just need to wait for now for you to access the account and privacy settings.

But once you were able to access it, make sure that these settings are set to "allow" or "everyone":

* You can see and upload community creations

* You can communicate outside of Xbox Live with voice & text

* Others can communicate with voice, text, or invites

* You can play with people outside of Xbox Live

* You can create and join clubs

* You can join multiplayer games

Make sure to hit “submit” when you made any changes.

I am unable to click on anything in the access to content tab in the privacy settings on xbox ...