I am unable to buy backward games

ShakyBat7469074 · Jul 6, 2018

When I open the store to buy backwards compatible games both on my Xbox One and my computer I keep getting this error. I have tried clearing my cache, resetting my router, computer, Xbox one, and even tried from a different computer. Is this an error on
microsoft's end?

Server Error in '/' Application.

Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers
running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors>
tag should then have its "mode" attribute set to "Off".

[table][tr][td] <configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration>[/td][/tr][/table]

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

[table][tr][td] <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration>[/td][/tr][/table]

:)

garfHUN · Jul 6, 2018

Unable to buy backward compatibility games

So when i want to buy a game (example: tekken tag tournament 2) in console it says: "Try again later. Check your Internet connection and try again. We couldn't connect to the Store." And when i try it in the website it says: "It appears you've found a glitch
in the system. Please try again later." Sooo... now what?

garfHUN · Jul 6, 2018

Unable to buy backward compatibility games

Hey there !

To check, does the region of your account match your physical locale? On top of that, if you're using a child account, you'll need to make a purchase from an Xbox 360 console or from the parent account?
Click to expand...

region is set to hungary in the xbox.com, in my account, and in the console as well (i don't know if theres more), and i'm not using a child account. i never had xbox 360.

in the website i getting this error:

code:6C s:KJLBwqUOLyY6bLDC8syJMA== id:20ef29d4-baa5-47dc-9351-8659cecca445 req:fd5f44fb-ed6a-4aa7-9910-a4374485ef5f

Legendary ZA · Jul 7, 2018

Hi!

Seems to be a Server Side issue, please wait a while and try again later.

Legendary ZA

Hi!

Seems to be a Server Side issue, please wait a while and try again later.

BidLight4835988

Hi,

I am unable to buy a backward compatible game to my xbox one s.

I was informed that i can only buy it on xbox 360. I dont have xbox 360. Is there is any alternate solution to this.

Game: The Witcher 2

game is available in my region

Everytime i try to purchase " something went wrong...." appears.

thanks in advance.

Smwutches

The 360 store is set up differently than the store on the One. The child restrictions on the One will only work for One content. In order to purchase 360 content on a child account, you woul have to do so via a 360 console.

Mister Quasar

Hi DustierButton32!

In this case, we'd recommend reaching out to our
Chat or Phone team specifically - they can work with you to look into your payment options directly with you to explore options while keeping your private info safe.

DominumStige

Hi!

Try logging out and log in with your profile. Sometimes information does not update immediately. Otherwise try directly to perform the operation using the

Store. Also check that the subscription is correctly activated by viewing the "subscriptions" section of the console.

I am unable to buy backward games