I am unable to access Xbox 360 games on my Xbox one s

Since I am unable to edit my original post, I wanted to state that the listed games above are the ones I possess for the Xbox One. I currently do not have access to the Xbox 360.

When I discovered that I couldn't even download this month (May)'s XBox 360 game, I contacted Support by phone.

Deleting and then downloading my profile appeared to restore my ability to download the XBox 360 game to my XBox 360 - but not the XBox One games.

The support person suggested that I needed to complete port forwarding to ensure access. I have now done so, but the result when I try to obtain the XBox One games - i.e. no response, no error message, nothing - is still the same.

When I tried to access the games through the XBox Live site using my computer by clicking on "install on my devices", I am told that I do not have any applicable device(s) linked to my Microsoft account - despite the fact that when I access my Microsoft
account, I can see BOTH my XBox 360 and my desktop computer listed.

I would greatly appreciate a solution to this problem. If I continue to be unable to access games for which I am paying, I will cancel/not renew my XBox Gold membership.

Hi,

I am unable to buy a backward compatible game to my xbox one s.

I was informed that i can only buy it on xbox 360. I dont have xbox 360. Is there is any alternate solution to this.

Game: The Witcher 2

game is available in my region

Everytime i try to purchase " something went wrong...." appears.

thanks in advance.

I have an Xbox Series X and an Xbox One S. I have restarted both consoles multiple times. I cannot even download the game on my One S. On the Series X, I was able to download "something" by clicking on the tile in my games inventory, but the result is only 74GB instead of the 96GB shown in the MS store.

How do I get help with this? I am unable to play the game on the Series X (I get an error that I am too early, even though I purchased the Ultimate Edition), and I am unable to download anything on the Xbox One S.

Can anyone help?

The games are all digitally owned in my library. There are no discs. I had no troubles with this on my original Xbox One that recently broke and required me to buy a new Xbox One S. The emulator I am referring to is the internal emulator that all Xbox
Ones run when playing a 360 Backwards Compatible game. When I install a 360 game and try to run it on my Xbox One S, the game will load HOWEVER I cannot connect to Xbox Live while in the 360 emulator. Due to a recent troubleshooting that suggests uninstalling
the game and clearing 360 cache and profiles, I would need to redownload my xbox live profile for the 360 emulator ON the One S. Since the emulator WON'T connect to Xbox Live, despite my Xbox One S BEING connected to Xbox Live, I cannot download my profile
and therefore cannot play and save my progress. I've tried with multiple games but they all give me the same issue of being "unable to connect to xbox live". I've tried all of the Mass Effect games, the Dragon Age games, Star Wars: The Force Unleashed games,
Banjo-Kazooie, and Fable series of games and NONE of these will allow me to connect to xbox live.