I am trying to sign in on my Xbox but it’s my phone account

Hi, Cherry_blizzard

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues creating a new account for your Xbox. Please use this link to create a new Microsoft account that you may use on your Xbox.

https://go.microsoft.com/fwlink/?linkid=2301270

Once you create a new account, follow these steps:

When your console boots up, under Who's playing today?, select Add new.

Enter the email address of your Microsoft account (or new email address) and follow the on-screen instructions.

You'll be asked to select a gamertag for the account. If you don't like the options, you can create a new one for free.

Review the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

Follow the steps to configure your Sign-In, security & PIN preferences to finish adding your profile to the console.

For complete information on how to Sign in to Xbox, here's the official support article for your reference:

https://support.xbox.com/help/account-profile/m...

Regards,

Alvaro

hey sorry about the confusion but I am doing this from my phone and it is not letting me sign in on the xbox app

I am trying to play mobile

i am signed in to my account but it wont let me download games on my windows phone. it keeps on saying there is a problem with the service, try again later. it is so frustrating. what do i do?

I myself am experimenting. I have used my other Microsoft account on my Xbox App, and then make sure that on my default browser my main account is signed in.

When I click the "View order history" I was redirected to my main account even though I am signed in on my alternate account on the Xbox App.

Kindly try to sign out and then sign in using a different account on your Xbox App then test it out as well.

I do not have access to the phone number linked to my account. When I try to sign into my account on a new device, the login requires a code from the old phone number. How do I access my account without the phone number?I am trying to sign in to a different Xbox One than my personal Xbox. I am unable to access my personal Xbox at present. I cannot get into my Xbox Microsoft account to change my verification phone number without the old phone number, which I no longer have.

When you first setup two step verification (where it sends a verification code to your phone number when logging in) it wouldve provided you with several backup codes (meant for this exact sort of situation) and told you to save them in safe place.

You can use one of those codes instead when it asks you for a code.

If on the off chance you didn't save those codes then unfortunately your account wont be recoverable. Those backup codes are your absolute last resort for regaining access to the account in this sort of situation. This is also why its so very important to keep your account information up to date.