I am trying to request a callback, but the virtual agent is unresponsive.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Jd, I'm sorry you are having difficulties contacting Xbox support, however try to follow the steps below to contact Xbox support via chat.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

I kindly ask you to speak with the Microsoft Staff.

Please enter this link:

https://support.microsoft.com/help/28808/microsoft-store-contact-support

You can request a callback or try the Virtual Agent.

Enter the Virtual Agent:

https://vsa.services.microsoft.com/v1.0/

I hope this helps.

I kindly ask you to speak with the Microsoft Staff.

Please enter this link:

https://support.microsoft.com/help/28808/microsoft-store-contact-support

You can request a callback or try the Virtual Agent.

Enter the Virtual Agent:

https://vsa.services.microsoft.com/v1.0/

I hope this helps.

Hi Gerry, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

I kindly ask you to speak with the Microsoft Staff.

Please enter this link:

https://support.microsoft.com/contactus

You can request a callback or try the Virtual Agent.

Enter the Virtual Agent and type "Chat With an Agent".

https://vsa.services.microsoft.com/v1.0/

I hope this helps.

Please enter this link:

https://support.microsoft.com/help/28808/microsoft-store-contact-support

You can also request a callback or try the Virtual Agent.

https://support.microsoft.com/en-US/home/contact

To use the Virtual Agent:

https://vsa.services.microsoft.com/v1.0/

I hope this helps.