I am trying to log into my Xbox account

Hello!

Hope you are well. I'll be glad to assist you.

I am very sorry that you are going through this situation. Please note that Microsoft support cannot tell you your email address, even if you know your gamertag. They only offer some steps to identify the email if the account is open on other devices, you can check it here

https://support.xbox.com/help/account-profile/m...

When this happens, users must identify if they sent an email to someone from their account, so they can check with that person for the email address from which they received the message.

Additionally, if you have an active subscription you can log in to this site from any other account.

https://account.microsoft.com/billing/payments

In the “Transactions” section select “Investigate” and enter the data requested regarding the payment of your subscription, this way the system will give you a clue of the account from which the payment came from.

Best regards!

Hi, Jesse. I can't remove that account as it is the primary user account on my PC. I have logged into a "Local Account" to try and fix the problem, but it has persisted. The Xbox Console Companion app is currently logged into the account that I purchased Minecraft on in 2019 so that is not the problem. I am also logged into the account that I purchased Minecraft with on the Microsoft store.

I too, am having this problem. I'm trying to sign my son up under my account so he can log on to Xbox Live.

hi I am trying to set up xbox live for my brother made an account on the computer now it wont let me log on through the xbox

Thanks for contacting us my name is Samy, I am an Xbox Gamer and I will be helping you today.

How are you, Jaimy?

Check if you can log in with your account on the xbox.com website and then try to log in to the Xbox Companion app on your PC, open the Xbox app and try again.