I am trying to launch the Jurassic world evolution 2 then after I launch it will update...

I really appreciate you trying the steps, Kim. Upon further checking, the game support were aware and working on a fix for this issue: https://twitter.com/JW_Evolution/status/1646892....

Since you're able to confirm that this is the only game that's having this issue on the Xbox app, it would be best to check with the game support for further troubleshooting by submitting a report here: https://customersupport.frontier.co.uk/hc/en-us.... Kindly include a file or video that the game is stuck in preparing for an update.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Just to confirm, you're unable to install it on Xbox app and MS store? Are you playing the game through the game pass?

To launch the game or install it? You can also try to reset/repair the gaming services and Xbox app. Select Start > Settings > Apps > Apps & features. Find the App named "Gaming Services" then select the Advanced options link under the name of the app (some apps don't have this option). On the page that opens, select Reset. Do the same for Xbox app then restart your PC.

it redirects to the xbox app

Thanks for the info. Are you playing the game through the game pass?

Try to reset/repair the gaming services and Xbox app. Select Start > Settings > Apps > Apps & features. Find the App named "Gaming Services" then select the Advanced options link under the name of the app (some apps don't have this option). On the page that opens, select Reset. Do the same for Xbox app then restart your PC.