I am trying to install Destiny 2, and it says installed, but it's stuck at 0.0% installing....

Hi, Ellie! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing issues with your console.

If you don't mind, I'd like to ask you a few questions.

- To clarify, is your console enrolled in the Xbox Insider program?

- Is this also happening with disc games?

- Could you go to Settings > General > Network settings and tell me what you see under "current network status"? Your network's name is not necessary.

- Just for confirmation, have you already tried a soft factory reset, or checked for system updates?

- Have you tried installing a game or app while your external hard drive is unplugged from the console? sometimes external storage units can cause this kind of problem even if they are not selected as the default install location.

Thank you! I'll be looking forward to your reply.
Best regards.

Hi JHD101, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Do you have an external hard drive plugged into your console? If yes, please unplug the hard drive and then perform a power cycle before attempting to install a game again, keep the hard drive unplugged.

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If you don't have an external hard drive we may need to reset the console keeping your games and apps. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

It shows ready to install, goes to 0.0% then says download stopped.

I got this trying to install the Expansion Pass for Destiny. It gets to 100% and then says "installation stopped"

Do your games install at all? No games or game updates install at all. Always start and immediately switch to installation stopped at 0.0%

Apps and console updates both install perfectly.