I am trying to create a microsoft account

Hi there! This is Virginia O.

I understand that you are experiencing issues creating a new Microsoft account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please diagnose your Wi-Fi issue. To do this, restart your Wi-Fi router to refresh your network connection. Switch to a different network (e.g., a mobile hotspot) to see if the issue persists.

Avoid using public Wi-Fi networks, as they might trigger security blocks.

And then disable VPN temporarily because VPNs can sometimes be flagged as suspicious due to their location-masking properties. Turn off the VPN and attempt account creation directly on a secure and private connection.

Next is to clear browser cache and cookies by opening your browser’s settings and clear cookies, cache, and browsing history. Restart the browser and retry accessing the account creation page.

Then use a different device or browser in creating the account like another PC or mobile phone. Use a browser like Microsoft Edge, Google Chrome, or Firefox to access the account creation page.

Thank you for your cooperation.

Sorry for the late reply

Create a second Microsoft account here:

https://support.microsoft.com/en-gb/account-billing/how-to-create-a-new-microsoft-account

Make sure to use a different email address (you can always just create a throwaway gmail account). Once created, sign into this account on your PC..now try launching the MS store version (you may need to sign in to the MS Store with this account too)..it should have either created a gamertag for you or prompt you to create one (I am not entirely sure as I have never created a second account on PC as I created mine on Xbox)

I am not trying to create an account on the xbox i am atempting to add my already created account to it, and i have already tried a power cycle and it did not work

Thanks for your reply.

I am unable to create the microsoft 'outlook.com' account itself. I believe the account is created but not letting me to do the parent consent due to which the accounts created are set to delete in the microsoft system.

Any help to solve this is much appreciated.

How do I create a new Microsoft account with the same email address as the Microsoft account I am using right now, when I go to create a new account it says I can't use the email because it's already used for this account?