I am trying to create a microsoft account

Sorry for the late reply

Create a second Microsoft account here:

https://support.microsoft.com/en-gb/account-billing/how-to-create-a-new-microsoft-account

Make sure to use a different email address (you can always just create a throwaway gmail account). Once created, sign into this account on your PC..now try launching the MS store version (you may need to sign in to the MS Store with this account too)..it should have either created a gamertag for you or prompt you to create one (I am not entirely sure as I have never created a second account on PC as I created mine on Xbox)

I am not trying to create an account on the xbox i am atempting to add my already created account to it, and i have already tried a power cycle and it did not work

Thanks for your reply.

I am unable to create the microsoft 'outlook.com' account itself. I believe the account is created but not letting me to do the parent consent due to which the accounts created are set to delete in the microsoft system.

Any help to solve this is much appreciated.

How do I create a new Microsoft account with the same email address as the Microsoft account I am using right now, when I go to create a new account it says I can't use the email because it's already used for this account?

I am having the same exact problem. I'm trying to create a new account and Microsoft requires a 4-digit verification code, but is emailing and texting a six-digit verification code. My husband is trying to log-in to his account and having the same problem.