I am so PO that I can't speak with someone on the phone about this problem It's ridiculous as ...

I am so PO that I can't speak with someone on the phone about this problem It's ridiculous as much money as you people make & can't offer phone support.I have called & was told Oh they have a team for that & you can only email them through the support forum.Which
I go to & just get the run around click here ..read this ...go there come back here...blah blah blah.You sent me an email in February tellin me my grandson came sooo close to getting his next star you were offering a one month only chance to get moved up
to the next star.Yeah all ya have to do is spend $125.00 before tax in the month of March & so I did & SURPRISE He did NOT move up a star,he is still at 3 stars which means I am still earning 6% instead of 8 % all the way back to everything I have spent since
March 1st.I tried to ask questions like how do I know if I am a VIP member or not & never did get an answer to that.Then I got another email sayin spend (??) I dunno I think it was $90.00 but I can't remember now for the month of March & he would get I dunno
again I can't remember but it was suppose to be a whole lot of rewards points.I was working on that one until I realized we didn't get what we were promised for the last one.I have learned one lesson I will save those emails from now on.On top of all that
your guy cancelled my monthly subscription while we were adding a code for a 1 yr free Gold membership my grandson got for his birthday back in December that apparently when I entered it on the pc didn't work & I was still bein charged but I specifically told
him I didn't want to start a new subscription because of stats & rewards etc...& he screwed up & did it anyways.Please at the very least give us our 4th star as we spent what u asked us to to get it & then go back & adjust the % of earned points to 8 % from
March 1st forward.Unless I get more for being a VIP member I wouldn't know because I didn't understand & your guy on the phone told me I had to talk to the air on this forum & sit & wait until you decide to answer me.YOU have my phone # pick up a phone & call
me I hate talking to air...I hate typing...& I hate sitting here waiting for a reply.BTW this is not it's his grandmother

:)

 

New Upload Studio makes extremely jerky videos

Having this problem too. I informed them on Twitter, support team didn't even know about it. It's ridiculous. It's a slideshow now I can't believe nobody noticed. Even uploading the raw unedited clips to One Drive, I'm still getting the same result. About
15-20 fps by the look of it. Can't use it in that state. Wish more people would speak up on this!

 

BILLING ISSUE> DOUBLE BILLED ___AND CANNOT FIND A PHONE NUMBER TO SPEAK TO AN AGENT

This is absolutely ridiculous that there isn't a *** contact number to call and speak to anyone about a *** billing issue. I was double billed for an xbox pack that my son bought. There isn't a phone number or even a *** chat or email option where I can
speak to someone. Apparently there is someone doing the billing somewhere out there, however there is apparently no way to speak to anyone about this. I have never in my life seen something so absolutely ridiculous. I have since taken all of my credit cards
off of the account and canceled my xbox live membership. And WILL NOT continue service if this is the type of customer service that XBOX/MICROSOFT provides.

I AM EXTREMELY *** OFF, AS I HAVE SEARCHED UP AND DOWN ON MY ACCOUNT AND THE WEBSITE TO FIND A CONTACT NUMBER TO SPEAK TO A CUSTOMER SERVICE REP ABOUT THIS ISSUE. AND I WOULD GREATLY APPRECIATE IT IF SOMEONE WOULD GET BACK TO ME REGARDING MY QUESTION/CONCERN.

ALISHA BOLIN

PHONE:[Mod Removed]

EMAIL: [Mod Removed]

EMAIL ASSOCIATED WITH XBOX ACCOUNT: [Mod Removed]

AGAIN THIS IS THE ABSOLUTE WORST CUSTOMER SERVICE THAT I HAVE NEVER RECEIVED.

 

Hello GHOSTTNT,

Game consumables are not eligible for MyVIP, and therefore not eligible for the VIP Boost offer. This is mentioned in both our MyVIP FAQ:



What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.



and the FAQ for the offer:



Which content is eligible for this offer?

You must spend at least $XX before tax on qualifying MyVIP content from the Xbox Store and Microsoft Movies & TV during the offer period. Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (game pre-orders
do NOT qualify), arcade games, indie games, game add-ons, game season passes, themes, and avatar items. From Microsoft Movies & TV, qualifying content includes movies, TV shows, and TV seasons. However, in-game consumables, Xbox Live Gold memberships, Groove
Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards do not qualify.

Since your purchases were beneath the $125 requirement for the VIP Boost offer, you did not complete that offer.

You can see on the MyRewards page (Xbox Live Rewards) what your MyVIP status is. The email you are likely referencing for the month of March is our Simply Rewarding offer, which can be found
on the MyMissions page, with all of our other offers (Xbox Live Rewards). Since your spending so far this month is beneath this amount, you have not yet completed that offer.