I am playing at phone and I am stuck at (locating server) I want to play in donutsmp but I...

Hi Ahmeadetk99

Sorry to hear about that, however, does this only happen on this specific server? If so, kindly ensure that your game is up to date. It is also possible that you have an unstable internet connection, you can try connecting to mobile data if you're on wifi (vice versa) to see if it will do the same. If it still doesn't work, you can try restarting your phone and connect to the wifi and try again.

Hey there EuAn the GOALIE,

You'll want to check in with the chat and phone teams who will be able to take a closer look at your account and help you get this sorted.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hello Alex Gillet,

Thank you for the additional information provided.

The reason why you cannot play online multiplayer is due to your NAT type error. If your NAT type says Teredo is unable to qualify, it means that your PC is unable to obtain a Teredo IP address. Teredo is a networking protocol that's used to establish secure communications between clients and servers, and to facilitate connectivity between devices behind routers that use network address translation (NAT).

To help resolve the issue, follow the solutions provided in this link: NAT type on Windows displays "Teredo is unable to qualify" | Xbox Support

If your router blocked your Teredo connectivity, we may need the assistance from your internet service provider.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Alex Gillet,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,

It says "Teredo is unable to qualify".