I am not getting MyVip % back and I lost a lot of My VIP gems.

Hello Dan Von Carr,

As stated in the FAQ, you cannot get Credits for both an offer and MyVIP Credits:

What type of Rewards can I earn?



....

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for your % back on purchases with
your MyVIP Star Rank.



So your FrankenRewards purchases last month were not eligible for MyVIP payback. Regarding your gems, there was an error calculating purchase totals for certain regional currencies that severely over-rewarded Gems. We have corrected this issue, which is
why that amount disappeared and was replaced with the correct amount.

Prior to September 2014, VIP rebates were based on gamerscore. That would have been a rebate for purchases you made back then. In September 2014, the VIP program was changed to what is now the star levels. There are no credits given for reaching new achievement
tiers.

The only thing I did notice is it says on the rewards page by the achievement listing - Each new MyAchievements tier brings you bragging rights, a killer badge, MyVIP Gems??? Am I meant to have received some gems at least?

Hello,

From the FAQ:

What is MyVIP and how is it changing?

As of October 1, 2017, we have expanded our MyVIP offerings to give more of our members a chance to be treated like the VIP they are. Previously MyVIP was limited to a MyVIP Star Rank, that allowed you to earn a % back on qualifying purchases. The expanded
offerings showcased on the new MyVIP page were inspired by member feedback and give members three different ways to participate in MyVIP:

MyVIP Percentage Back: Earn up to 10% back on qualifying purchases with your MyVIP Star Rank.

MyVIP Perks & Gems: Access special offers and earn MyVIP Gems for a wide range of activities and milestones.

MyVIP Vault: Trade in your MyVIP Gems for a Reward of your choice from our vault of curated prizes. You can read more about each of these different MyVIP features in the next few sections, or on the MyVIP page.

Since Gems/MyChallenges were only created on October 1st, it is not possible to Reward activity that occurred before they existed.

Hello ZaxaPac,

From the FAQ for this new MyVIP:

The NEW MyVIP:
What is MyVIP and how is it changing?

As of 1 October 2017, we have expanded our MyVIP offerings to give more of our members a chance to be treated like the VIP they are. Previously MyVIP was limited to a MyVIP Star Rank, that allowed you to earn a % back on qualifying purchases.
The expanded offerings showcased on the new MyVIP page were inspired by member feedback and give members three different ways to participate in MyVIP:

• MyVIP Percentage Back: Earn up to 10% back on qualifying purchases with your MyVIP Star Rank.

• MyVIP Perks & Gems: Access special offers and earn MyVIP Gems for a wide range of activities and milestones.
• MyVIP Vault: Trade in your MyVIP Gems for a Reward of your choice from our vault of curated prizes.

You can read more about each of these different MyVIP features in the next few sections, or on the MyVIP page.



Since this program only began on October 1st, it is not possible to award gems from before gems existed. We'll take your sentiment and feedback and provide it to the appropriate team. However, note that we do have a gem award for your length as a member
in the Rewards program that you can look forward to on your anniversary of joining the program!

Hello theunit1982,

The Gem emails are just for your perks/challenges that you need to claim on the MyRewards page, if you haven't already. At the current moment, we do not send out gem emails for general Gem activity like earning gems for your spending.

MyVIP Exclusives are special offers for select VIPs. When you are selected, you will receive an email for the special offer.