I am not eligible for the 1st time subscription

Discus and support I am not eligible for the 1st time subscription in XBoX Accessibility to solve the problem; Hello there, I recently got a mail about a 3-month free PC gamepass trial but when I tried to claim it said that I was not eligible for the reward.... Discussion in 'XBoX Accessibility' started by quocviet0908, Mar 29, 2022.

  1. quocviet0908
    quocviet0908 Guest

    I am not eligible for the 1st time subscription


    Hello there,

    I recently got a mail about a 3-month free PC gamepass trial but when I tried to claim it said that I was not eligible for the reward. Don't know why even though I have satisfied the condition (playing Halo Infinite within the required period).

    A little bit of letdown. However, the PC gamepass service has now officially come to our region and I can subscribe with ease. But I have stumped upon another problem - I am now again not eligible for the 1st time subscription discount even though my account is completely fresh and haven't purchased or subscribed to anything on the MS store.

    To make sure there is nothing associated with my history purchased, I recheck my account history, and yup - totally fresh.

    I tried to directly contact MS support but I got redirected to here first. Hope I could find some answers about what's wrong with my account status.

    Thanks very much.

    :)
     
    quocviet0908, Mar 29, 2022
    #1
  2. XBF - Evie Win User

    I am not eligible for the 1st time subscription

    Hello quocviet0908,

    Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. Please ensure that your country and region match your location/address. You can do this by taking a look at this support article on changing your region, as well as signing into your account and going to "Your info" and changing it there.

    In order for the change to take place, we recommend signing out of all Xbox and Microsoft accounts across all devices and platforms, proceeding with the region change, and then signing back in.

    Sincerely,



    Xbox Customer Success Manager

    Microsoft Community
  3. BustlingBoat704 Win User

    Xbox Game Pass Ultimate and Spotify Premium

    I purchased on October 1st. I am eligible as I have never had an Xbox subscription before. Support gives me the run around telling me to wait 72 hours. I wait, don't get anything, talk to them again and they tell me to wait another 72 hours. It has
    been 29 days.
  4. BustlingBoat704 Win User

    Spotify Premium

    I purchased on October 1st. I am eligible as I have never had an Xbox subscription before. Support gives me the run around telling me to wait 72 hours. I wait, don't get anything, talk to them again and they tell
    me to wait another 72 hours. It has been 29 days.
  5. XBLRewards8 Win User

    star progress question/help

    Hello WisdomMan87,

    Pre-orders, game consumables, and subscriptions are not eligible for MyVIP. I have reviewed your purchases and confirmed that the progress currently displayed on your MyRewards page is accurate. Your pre-order on October 6th and your two pre-orders on December
    1st are not eligible for MyVIP, and do not award progress or payback.
  6. Smwutches Win User

    Am I eligible for a refund?

    If you mean the currency expired and you didn't use it, you could try contacting support and speak to billing to see if there is anything they can do, but generally once funds have expired there is no way to get them back. Http://support.xbox.com/contact-us
Thema:

I am not eligible for the 1st time subscription

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