I am not able to log in to Minecraft Education Edition despite of having the commercial license

Hello, Priyadarshini Basu!



Thanks for reaching out to our Microsoft Community Forum. Please accept our sincerest hope that all is well.

We understand that you are unable to login to Minecraft Education Edition (MEE) even though you have commercial license for it.

I've consulted my colleagues on this issue of yours and you're actually going to get more help contacting your school's IT department. Primary support for MEE is actually provided by your school's IT department or whoever manages the MEE account.

However, according to the How to Get Support – Minecraft: Education Edition Support guide, if they are unable to help your other options are as follows:

1) Post in support forums using the following link: https://educommunity.minecraft.net/hc/en-us/community/topics/360001721951-I-have-a-technical-problem

2) Submit a Support Request using the steps from the photo below:





The options present above should give you more specific help on the issue yours.

Thanks again for choosing Microsoft! We’re here when you need us.

Sincerely,



Forum Moderator

Microsoft Community

Hi Ember. My name is Kyle and I'm an independent advisor.

On this forum, we provide support and advice for Xbox devices and services. We aren't able to provide the best support for games made by other companies; In-game issues are best addressed by the game developer. They'll be more equipped to assist you.

Please visit the Minecraft Education page for guidance on getting support with Minecraft Education Edition: https://educommunity.minecraft.net/hc/articles/360048662071

Thanks,
Kyle

Hello Dominic Luddy,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are trying to cancel Minecraft Education that was tied up to your work account. Let us check and see on what we can do to help resolve your concern in a timely manner.

To cancel your previous subscription associated with your work account, you need to sign in to your Microsoft 365 account admin center page. Please note that only IT Admins have access to Admin Center so you'll need to reach out to your IT Admin for assistance with license management. If you are not sure which type of license you have or are an educator who purchased licenses in Store and no one in your school has access to Admin center, contact our support team where you can find in the link here: License Management Options for Minecraft Education – Minecraft Education



We thank you for sharing your concern to us and glad that we are able to provide information related to your concern.



Sincerely,

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help on playing Minecraft education.

Just a heads up that one of the requirements for you to get the license for Minecraft education is to have a Microsoft 365. School account is only available when you are provided with one from either a camp or a school so you can play the Minecraft education game, that only happens when they have the license for it already.

You cannot get the license for the game without Microsoft 365 unfortunately.

Hi GalaxyDark, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Just a friendly reminder though that there is a different game license of Minecraft for Windows on PC which means that even if you already own the Minecraft Pocket Edition you will be needing to purchase the game license that is for PC.