I am missing Xbox Rewards points for my pre-order of Halo Wars 2, how do I go about getting ...

Hello Madcat963,

We see that you have received a punch for your purchase. The punchcard is the 1 - 2 -3 counter at the top of the mission page. The body of the Games on Demand page is only for record keeping. Since the body of the page only tracks purchases of standard editions,
your recent Ultimate edition purchase has not been marked in the body of the page. Apologies for the confusion.

As Smwutches says, that offer requires 3 eligible pre-orders in order to complete the punchcard and receive Credits.

The purchase should show as punch in the Games on Demand punchcard offer. You won't receive credits unless you purchase 2 other eligible games and complete that offer.

To jump in on what Miss Bijoux is saying, the description of
Halo Wars 2 Ultimate Edition also clearly states that it can take 7-10 days before you get your code after pre-ordering (emphasis my own below). Sometimes you'll notice that there's a delay, but they tend to be really good about sending those out. Phone
and chat cannot help you until you've waited that time frame because it's a legal thing. Also, note that Halo Wars Definitive Edition
only comes with the Ultimate Edition pre-order, not the regular pre-order.

*Pre-order the Halo Wars 2: Ultimate Edition and receive Halo Wars: Definitive Edition.
The codes for Halo Wars: Definitive Edition will be delivered to your Xbox message center in 7-10 days from pre-order, beginning December 20, 2016.

However, please do post back with what Miss Bijoux is looking for. She can definitely help you out, or at least get your situation sorted. :3

Hey there jackle113,

To clarify, on this promotion you would have needed to pre-order/purchase Halo Wars 2: Ultimate Edition by February 17, 2017. Eligible users would then receive codes within 7 to 10 days of the pre-order. Depending on where and how you pre-ordered though,
the process for getting Halo Wars: Definitive Edition could vary. Could you please let us know where you pre-ordered the game and how?

Thanks so much!

_______________________________________________________

Mister Mascot

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Okay, so you are telling me I had to Pre-order the game? I bought the game on Gamestop.com and got a digital code on 3/8/17. But the problem is that NO WHERE does it state that I have to Pre-order the game to get the code or else I would have never bought
the Ultimate Edition which is False Advertisement. here is what the Site says. Along with that when I looked at the game on the Microsoft App Store it shows that Halo Wars Definitve Edition, Halo Wars 2 and the Season Pass are included. This needs to be changed! So
based on circumstances; I am I feel eligible to the first game due to how it was handled and no one has told Gamestop etc to change their pages etc.

Product Details:
The Halo Wars 2: Ultimate Edition includes early access to the full game four days before the game's standard release date, Halo Wars 2 Season Pass download code and Halo Wars: Definitive Edition download code.*

http://www.gamestop.com/xbox-one/games/halo-wars-2-ultimate-edition/132024

The forums also state to get EARLY ACCESS to the game you need to pre-order. But the FAQ still say that it's available through the Ultimate Edition and not a "Pre-Order" Promotion.

Also I would like to add From the Waypoint Forums for the Halo Wars 2:

Frequently Asked Questions

Q: How do I get Halo Wars: Definitive Edition?

A: Halo Wars: Definitive Edition is part of the Halo Wars 2: Ultimate Edition, which also includes the Halo Wars 2 Season Pass.

and a link as reference:

https://www.halowaypoint.com/en-us/forums/cde2182789f04f2c821fab101cb1c8d7/topics/halo-wars-definiti...

No. Preorders are not eligible for VIP.

I'm trying to understand why pre-orders are not eligible for vip. Is it because otherwise you would get rewarded twice, e.g. once for the vip star boost and once for the on demand pre-order punch card?

The fact that it's not eligible for the star boost is a real downer for me. I would like to pre-order Halo Wars 2 Ultimate Edition in order to play the Halo Wars Definitive Edition straight away.