I am missing rewards points for my year subscription and i have 2 console purchases?

For assistance with the Rewards program, it's best to post in the Rewards forum.

As of July 1, 2014, there are no offers to receive credits for renewing gold. Hardware purchases generally don't award credits unless they are part of a specific offer. There is currently an offer to receive credits if you are a 360 user (meaning have never
used a One) and upgrading to a One. The offer begin on August 29, so any purchases before then would not be eligible.

Hey Shaun,

if you might not have to much money, there is an alternative way to purchase subs or games.

I would like to recommend you the Microsoft Rewards program. It's maybe 5 minutes a day to earn Rewards points. And you can redeem those points for credits or subs.

I for example have purchased 18 months of Game Pass Ultimate this year with Rewards points and now I'm back at 60 000 points (could be more but I purchased 2 Indie games with some points).

And don't forget to download the Rewards app for console to earn even more points !

It's best to post in the Xbox Rewards Questions forum in order for support to check your account. Keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least
1 star level in order to receive VIP rebates.

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

As of July 1, 2014, there are no offers to receive credits for renewing gold.

Hello Orion the Elder,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
YOU! We've got your answer here." (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
as of July 2014.

MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
2016. We see that you have been earning Credits on your purchases, like your Goat Simulator purchases in September. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).
Note that MyVIP payback is awarded as a monthly whole by the 15th of the following month as sated in the FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

So it is too early to see Credit for your purchase this month.