I am locked out of my account

Hello, Chris! My name is Mario and I welcome you to the Microsoft Xbox Community!

I'm sorry to hear that you are experiencing this problem with your account and I understand how important it is for you to be able to recover it.

In the following link you can follow the step by step process to recover your account:

https://account.live.com/acsr

From there you can use a new email address to recover your account and have the Microsoft team contact you.

I recommend that you answer all the questions and do not leave any unanswered. It is important to follow the step by step process to recover your account. It can take up to 24 hours for the Microsoft team to review your account recovery request and contact you directly.

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

I need to not be locked out of my account as my son cannot use his xbox it was a xmas present he is not pleased.

Could someone help please!

Hello Karen Wilson1A,

thank you for posting on the Xbox Forums can you please go to Recover Account


thanks

Shane

Hi Karen! What do you mean by 'locked out'? Do you no longer have the password or email for your Microsoft account?

Hello!

I'm a Independent Advisor. I will be glad to help you.

Unfortunately account recovery forms are the only ways to access an account that you no longer have access to.

You can submit this form up to 2 times per day, if they mention to you that due to the two-factor authentication they will not be able to help you, unfortunately it will be difficult to recover it.

You can keep trying to contact support in the next hours, please note that this is not a 24 hours service.

I am sorry I cannot help you as you would expect, remember this is a public forum and only advice is given here, I do not have access to the system and I am not a Microsoft employee.

Best regards

Hello,

Im perplexed that not being able to recover your Microsoft account with being able to verify the account with email, phone number, xbox info, cc info would be acceptable. I have both my email and phone number connected to my microsoft account and the recovery system is failing to send the recovery codes even though its stating that the codes are being sent. I have tried to contact support via phone and chat and the questions and prompts simply tell me to go to the help menu on Microsoft. When I go to the help menu on microsoft it just tells me to recover the account using the recovery codes which are not being sent or the account recovery form which I completed in detail only to be told it will be ignored because I authorized 2 factor authentification. Its quite simply a system that isnt working and I need to be able to speak to a live human. If anyone could be of assistance I would appreciate it.