I am locked out of my account I can’t recover due to it being my old number. Now I’m...

Hello ! So basically I have the same problem and I’m trying to recover my old account and the number in my old account is wrong so basically I pressed the button (I don’t have any of these) and I tried to answer all the questions, but my device is blocked and I cannot login into my old account, but the problem that my email with this old account is working but say there is no option that I can recover my password from the mail that I’m using it on my old account so yeah basically I want to recover my old account but I cannot because the number there I s wrong and I really need to recover my account and again my email which is the old account. Like I’m trying to recover my old Microsoft account on my email, but there is no recover button or like a reset the password from the mail

Hello I have Ben trying to get into my account for about half of a year now my account was locked out but it isn’t anymore and I don’t know my password and I can reset it because it sends it to a random phone number or a phone number I don’t have anymore but on my Xbox I have the account I’m trying to get into but when I try to reset password it still sends it to a unknown phone number so I can get into the account but I can’t reset the password is there still anyway I can reset my password or am I just stuck with the unknown one I have now

Also I am scared to guess my password to many times and lock my account out again

Hello khaji, that’s the problem I don’t know or have the email that my cousin created that account with because it’s been so long. It’s been years so that email is lost and unfortunately I can’t reset my password because it says I’ve been locked out to sign in due to the password being entered wrong multiple times and it wasn’t till the end when I’m locked and blocked out of the email sign in I remember the password. I’ve also tried to verify it through my console but it just sends me to accountlive.com to reset my password which I can’t do. I even tried putting my cousins phone number instead of his email and that does not work so I don’t know what else to do? Was there a different number I put in other than my cousins, I don’t know this was years ago. Maybe I can get unlocked or unblocked out of the sign in because I finally remember my the password to my cousins email, other than that the forms are not working? It’s as if the forms don’t even get looked through! The key details I provided should have gotten my account back already and I’m sorry Khaji but this was no help at all?! Can I get my questions answered or actual advice on what to do here.

The account I’m trying to unlock is 23 years old ( not this account which is an alternate account) and after a successful login a screen pops up saying I need to verify my account due to suspicious activity. I’m unable to satisfy the verification. I have the id numbers for my 360 / Xbox 1 / Xbox series X . I have the last credit card used to pay my gamepass as well as 2 or 3 other credit card numbers used on the account. I also have an email sent from the account 2 years ago . I also have the texts sent to an old phone for previous password resets . The current phone Number on file is not accurate which is the main problem. So even though I can log in on the account I am forced to verify. Also I can’t fix this problem because of the verification lock . One other thing of note is that the last charge on the account is suspicious to me since it is the same price as my gamepass but occurs on a different date than normal and has a diff description from the bank . The customer service agents refused to escalate the case saying that no changes have been made to the account. Originally the system wanted me to change my password but since the phone number on file is wrong the whole situation has just become a huge mess

Hello Dérek, the purchase don’t show on my sons App Store purchases account account and he doesn’t have a Microsoft account.

EE state that the purchases show as Microsoft and due to that being 3rd party they can’t trace it.

I’m aware that purchases can be made and charged to a phone contract account just with a phone number however this would need approving and it hasn’t been not via text or email.

And I’m inclined to believe as I went through everything with him, he states he doesn’t even know his number so I’m unsure on how to trace them.