I am Locked out of all of my accounts and I can't do anything about it

Discus and support I am Locked out of all of my accounts and I can't do anything about it in XBoX on Consoles to solve the problem; Okay, I have a long list of events that have happened that has led to me not being able to access any of the accounts on my Xbox. Here is what is going... Discussion in 'XBoX on Consoles' started by ZigzagJarl1214, Nov 24, 2015.

  1. I am Locked out of all of my accounts and I can't do anything about it


    Okay, I have a long list of events that have happened that has led to me not being able to access any of the accounts on my Xbox. Here is what is going on:

    1. Apparently my account is bound to a parent (My dad's account) and it requires me to have my parent sign in to accept the updated "Microsoft Services Agreement"

    2. The issue is that my Parents account is bound to an email he no longer uses, therefore we cannot change the password on his account and we don't have the password/remember it anymore.

    3. I can't chat with a live representative because of the obvious fact that I can't sign in on Xbox.com or on my Xbox One without my Dad putting in his password and since we don't have the password I'm basically locked out of everything since I can't sign
    in on my account or his.

    4. The solution? I really don't know how to fix this other than changing his main email on his account allowing us to change his password. We have tried this before but for some reason it switches back to his old outdated email address (we can't figure out
    why) when he signs in.

    5. What can I do? Is there any way possible to change the email address on his account? I know there's a lot of security issues I'm expecting to be brought up but can his email be changed by a representative/employee? I would like a solution to this issue
    as fast as can possibly be done.

    A last note: The current account I am using is an outdated account that through a long list of events thought was my dad's account but it was actually one created for my cousin long ago (not going into details). The current email that this account is using
    is the one that my Dad wants linked to his account.

    :)
     
    ZigzagJarl1214, Nov 24, 2015
    #1
  2. OwainJones1
    OwainJones1 Guest
    Xbox Live issues

    Ok so I decided to try and make an Xbox Live account the other day so that I could play COD:MW3 online. I finally setup an account yesterday and bought Xbox Live Gold on it using my laptop. I went onto my Xbox 360 so that I could start playing, however,
    it wouldn't let me login to Xbox Live. I found out that it's because I have been locked out of my account and I don't understand why. At first I thought it was because I logged into multiple devices, but my brother, who has had his account for about a month
    or two now, has logged into about 4 different devices. I can't do anything to unlock it because I don't have anything that can be texted too. I have to use my brothers account with his consent to write this right now, and I have two questions: why was I locked
    out of my account, and how can I unlock it when I can't be texted?
     
    OwainJones1, Nov 24, 2015
    #2
  3. BChaps
    BChaps Guest
    Question about My profile being Hacked

    So...

    My profile was hacked/broken into today..

    I called support, and they locked my profile, and got all of the information they need to do an investigation.

    They said that my account will be locked for the durration of the investigation.

    I just have 1 question about this:

    -Does this mean that I will be unable to play on live during this time?

    ---some new GoW DLC comes out on Tuesday that I was looking forward to.

    ---Unfortunately, I am now locked, and all of my MS points are now gone I am Locked out of all of my accounts and I can't do anything about it :(

    I just wanted to know if I can play online (even if I can't DL the new stuff)
     
    BChaps, Nov 24, 2015
    #3
  4. I am Locked out of all of my accounts and I can't do anything about it

    FearedNightmare, Nov 24, 2015
    #4
  5. FearedNightmare Win User

    I am Locked out of all of my accounts and I can't do anything about it

  6. Mr Boozyhead Win User

    I want MY account back Microsoft

    [quote user="FlyingChamp"]

    But what about if I am who I say I am?? So they lock me out of my own account?

    [/quote]How do they know that? You can't prove anything so no point in ranting on here about it, sorry but that's just the way it goes.
  7. ShaneHepburn Win User

    I am locked out of my microsoft account

    I need to not be locked out of my account as my son cannot use his xbox it was a xmas present he is not pleased.

    Could someone help please!
    Hello Karen Wilson1A,

    thank you for posting on the Xbox Forums can you please go to Recover Account


    thanks

    Shane
  8. Julian_ Win User

    I am locked out of my microsoft account

    Hi Karen! What do you mean by 'locked out'? Do you no longer have the password or email for your Microsoft account?
  9. johnnygreek989 Win User

    80151103 sign in error

    where exactly would i be able to find out that my account has been locked on accounts.live.com? because i looked at my privacy settings and i couldn't find anything about my account being locked.
Thema:

I am Locked out of all of my accounts and I can't do anything about it

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