I am having trouble using Game Pass and home Xbox

Discus and support I am having trouble using Game Pass and home Xbox in XBoX Accessibility to solve the problem; I have 2 accounts on my Xbox, one for me and one for my brother. My account is the one being billed for the Game Pass. I have set our Xbox to a home... Discussion in 'XBoX Accessibility' started by E. Nino, Jan 25, 2025.

  1. E. Nino
    E. Nino Guest

    I am having trouble using Game Pass and home Xbox


    I have 2 accounts on my Xbox, one for me and one for my brother. My account is the one being billed for the Game Pass. I have set our Xbox to a home Xbox to apply the Game Pass to both of our accounts. But when he logs into his account without mine, Game Pass does not work and it says he must purchase a subscription. It still lets him play games, but does not recognize the Game Pass status for his account. It still recognizes it for mine, on my PC as well, but it will not allow him the Game Pass features, even if my account is also logged in. How do I fix this?

    :)
     
    E. Nino, Jan 25, 2025
    #1
  2. Annanda Martins Win User

    I am having trouble using Game Pass and home Xbox

    Hi, my name is Annanda, thank you for your question and for reaching out.

    Sharing your subscription will exactly share the games for him to play on his account, okay? It does not give him " the status " for his account, it gives him the possibility to play the games that were downloaded through your account.

    As mentioned on the Xbox website:

    " Share these with anyone who signs in to your home Xbox:

    Games and downloadable content from the Microsoft Store

    Games from an Xbox Game Pass subscription

    Account-specific items can't always be shared. Some examples are:

    Game-specific content like Minecraft Skin Mashups or Halo REQ Packs purchased with in-game currencies

    In-game currency such as Minecraft Coins

    Certain pre-order bonuses and special edition content can only be redeemed once "

    https://support.xbox.com/help/hardware-network/console/my-home-xbox

    I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

    Help the next person with this issue by indicating if this reply solved your problem. Click Yes or No below.

    Best Regards, Annanda.
  3. Flymonkey102 Win User

    Game Pass Ultimate family sharing

    I am unsure of the PC setup but your account will need to be on the Xbox and the Xbox be set as your Home Xbox and she'll be able to use your Game Pass.
  4. Iesha Harris Win User

    One Xbox Live Subscription and 2 consoles

    Hi DeniqL,

    I am aware I can have only one home Xbox and I have set the S series as my home Xbox. However, the trouble I am having is being able to play 2 consoles with one xbox live subscription.
  5. Francia J. Win User

    Cloud gaming not available for other log ins

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Just a friendly reminder though that cloud gaming is only available for users that have an Xbox Game Pass Ultimate. As of this moment, it can't be shared.

    They can still use your games and subscriptions through home Xbox but not just cloud gaming, they need to have an Xbox Game Pass Ultimate on their account itself to use it.
  6. aNiall8 Win User

    Family Sharing Xbox Game Pass Ultimate.

    Xbox Game Pass Ultimate works in up to two locations

    a) The declared Home machine of the Game Pass Ultimate owner

    b) Whichever machine the Game Pass Ultimate owner is currently logged into

    In the case of b) , the Game Pass Ultimate does not need to be the active user. You could have two users logged in and while the owner is logged in, the other user on that non-Home machine will be able to play as well (or instead as long as the owner remains
    logged in - active or inactive)

    So you could give the Game Pass Ultimate to one son but get him to declare the other son's machine as his home machine.

    There are gotchas

    - the non "Home" machine must always be internet connected. No internet, no Game Pass Ultimate. The Home machine will always work regardless (but may need internet from time to time for confirmation)

    - be careful with changing Home machine too often - there is a limit on how many times you can declare a machine as "Home" - 5 changes per year at the moment.

    Xbox 360 and Xbox 1 (and PC) are treated separately ; so you could set up 2 x Xbox1 and 2 x Xbox 360 using the one Game Pass Ultimate account with one Xbox 1 and one Xbox 360 each declared as "Home".

    A user can only be logged in to one Xbox 1 AND one XBox 360 (and PC as well) at the same time

    I hope this helps.. For myself, we have an Xbox 1 X , an Xbox 1, and an Xbox 360 all with a single Xbox Game Pass Ultimate account. All can be used at the same time as long as I am logged onto the XBox 1 X (which is NOT declared as a "Home" machine and I
    am the Pass owner)

    I hope that this helps you
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I am having trouble using Game Pass and home Xbox

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