I am having issues purchasing the Xbox game pass

I am having a similar issue. I have the Star Wars Battlefront Season Pass purchased, however, in the store it says i still need to purchase it. Not available to download to my xbox through manage game. Tried uninstall/reinstall of the game. Did not work.
Xbox support please help. I am a preview member

Hello,

Are you trying to purchase Xbox game pass, Xbox Ultimate or PC game pass.?

Also is the game pass the only purchase you are having issues with ?

If you have a Xbox console are you able to buy the pass there?

Autumn

Thank you. It happens with any gamepass game. I am indeed uning the Xbox App to download/install/launch your Game Pass Games. I am using Windows 11.

On a side note. I have no issues with purchased games through Steam as games do run perfectly.

Hi EastMagic457061, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

As I have checked, Ireland is a supported region which means that you should be able to buy or subscribe to Xbox Game Pass Ultimate.

If you have an active Xbox Live Gold. Xbox Game Pass for Console, EA Play, or PC Game Pass that was purchased in the UK region it will not work because the region's subscriptions are from the UK still. This means that to fix the issue, you may need to wait for any of the subscriptions to expire in that way you can purchase an Xbox Game Pass Ultimate for your physical region which is Ireland.

Hi ColinGaskell, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

On the non-home Xbox console, you will be needing to have an Xbox Live Gold or Xbox Game Pass depending on the situation such as if the game that you're trying to play is also owned by your eldest son that means you may need to re-purchase the game as well or Xbox Game Pass if the game is from Xbox game pass library.